Create a world-class team 

About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet. We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to...

About Galaxy Digital Galaxy Digital is a diversified financial services firm dedicated to the digital asset, cryptocurrency and blockchain technology industry. As one of the most well-capitalized and trusted companies in the industry, Galaxy Digital is a publicly listed company on the TSX and operates five synergistic business lines: Trading (arbitrage, macro, market making/OTC), Asset Management (passive and active strategies, including venture capital), Principal Investing, Investment Banking Services (capital markets and M&A) and Mining (proprietary mining and mining finance). Galaxy Digital’s CEO and Founder Michael Novogratz leads a team of institutional veterans focused on this high-growth, technology-driven space. The company is headquartered in New York City, with offices in San Francisco, Tokyo, Hong Kong, London, Chicago, the Cayman Islands (registered office) and New Jersey. Role Description Working from Galaxy’s New York office, the Analyst...

Summary/Job Purpose To Join our Product Team where you will contribute to the workflow, execution and implementation requirements whilst working closely with the Engineering Team. Role Responsibilities Provide Technical Client support to customers by investigating and troubleshooting and resolving customer issues via live chat and email Showing ownership and accountability for offering solutions to help and benefit our customers Manage, prioritize and respond to Tier 1, 2, 3 customer issues enquiries and escalations Engage with customers and collaborate with third parties and partners as required to feedback on products and services Provide feedback to product/engineering teams on product and service improvements and technical issues Gather customer requirements and articulate appropriate technical and non-technical solutions Proactively create and drive impactful changes across support workflows, policies and tools Assist with customer...

As a Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 30 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling and more. You won’t be alone because we expect every engineer to spend at least one day on customer support to understand our customer better. We’re looking for a self-starter, who is communication focused with a deep sense of ownership and a team mentality to collaborate on achieving high quality customer experience. You can expect to meet on a daily basis to go over customer issues, task progress...