17 Customer Service jobs

Description At Exodus, we refer to our Customer Support Specialists as   Community Support Engineers   ( CSE s)! Our talented team of CSEs builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. If that sounds interesting to you and you... Like managing your own digital assets. Enjoy problem-solving by reading and searching for answers. Love helping others and teaching your friends about all facets of cryptocurrencies. ...then please read on! Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email and social media. What You Will Do Assist users in navigating the intricacies of managing digital assets. Create and maintain support articles in our Knowledge Base to address common customer questions. Create above-and-beyond customer service...

Description Exodus Community Support Engineers (CSEs) build trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. Do you like managing your own digital assets? Do you enjoy problem-solving by reading and searching for answers? Do you love helping others and teaching your friends about all facets of cryptocurrencies?· If you answered yes to these questions, read on.. Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email and social media. What You Will Do Assist users in navigating the intricacies of managing digital assets. Create and maintain support articles in our Knowledge Base to address common customer questions. Create above-and-beyond customer service experiences that surprise and delight. Use problem-solving abilities to resolve unique...

Description At Exodus, we refer to our Customer Support Specialists as   Community Support Engineers   ( CSE s)! Our talented team of CSEs   builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. If that sounds interesting to you and you... Like managing your own digital assets. Enjoy problem-solving by reading and searching for answers. Love helping others and teaching your friends about all facets of cryptocurrencies. ...then please   read on! Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email, our live Slack chatroom, and social media. What You Will Do Assist users in navigating the intricacies of managing digital assets. Create and maintain support articles in our Knowledge Base to address common customer questions. Create...

Description: We’re looking for Social Media Support Analysts to provide an amazing support experience to our community on social media networks. If you have excellent communication skills and enjoy helping people, come be a part of our Social Media Support team and help us support Exodus customers! The Social Media Support Analyst will support Exodus customers with app-related issues via social channels such as Twitter, Facebook, and other social channels. Through problem identification, troubleshooting, education, and resolution, you will be required to provide innovative and exceptional customer care. What You Will Do: Provide stellar Exodus support to customer inquiries on Twitter, Facebook, YouTube, Instagram, and App Stores. Catalog and funnel actionable feedback to support and product teams. Raise escalations where appropriate. Handle a wide range of complex technical problems, including the company’s most serious, visible and sensitive issues. Monitor...

Who We Are: Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Hong Kong, Singapore, Japan, and Korea, but we believe in you working wherever you work best.  About the Team:  Our CS Team is at the heart of servicing our clients and customers and representing their voices. This is a great opportunity to bring your extensive CS knowledge and experience to lead the creation and implementation of our global CS technology and tools strategy. We work closely with all our key stakeholders, such as Marketing, Product,...

Who We Are: Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Miami, Singapore, Japan, and Korea, but we believe in you working wherever you work best. About the Team:  Social media team is part of the Global Customer Service function. Our Global teams mainly located in Malta and Malaysia, operating 24x7 to ensure we are reachable by all our valued customers. The Social Media team support and resolve all customer queries and feedback raised through our online platforms such as Telegram, Discord, Forums, etc. About the...

Who We Are  Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Miami, Singapore, Japan, and Korea, but we believe in you working wherever you work best. About the Team:  Social media team is part of the Global Customer Service function. Our Global teams mainly located in Malta and Malaysia, operating 24x7 to ensure we are reachable by all our valued customers. The Social Media team support and resolve all customer queries and feedback raised through our online platforms such as Telegram, Discord, Forums, etc. About the...

About the Role Our Customer Experience Team lives out our mission of accelerating the adoption of cryptocurrencies everyday, by providing amazing experiences to our customers. As a member of our CE team, you will play a critical role in advancing our mission through leading a team in delivering a ‘6-Star’ experience. As a CE Manager, you will be responsible for both the strategy and execution of delivering outstanding service for a division of the CE Team. You’ll ensure that the processes we use to interact with customers elevates the work of our team and advances the high quality experiences our customers deserve. You’ll develop individuals and build thriving teams to ensure every client receives amazing service.   We consider Customer Experience essential to Kraken’s success. This role is an opportunity to unleash your creativity & do the best work of your life and support others in doing the same. Responsibilities Lead a division of Kraken’s client engagement team...

About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.  We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.  Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves...

About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.  We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.  Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves...

About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.  We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.  Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to...

About the Role This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.   We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of card payment operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.  For this role, we are looking for candidates who have previous experience in financial customer support.   Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Handle various client queries via email, responding to 20-150 client enquiries regarding Card Payments daily Become an expert in your area to provide product knowledge externally to...

About the Role We’re known for providing great service and offering a wide variety of funding options for our clients globally. This role is responsible for improving our reputation for great service and making sure that our funding operations and services are best in the industry. Funding is a foundational piece of Kraken’s offering, and we are looking for someone who can take us to the next level on funding service and ops. The role oversees all the client facing team members who specialize in funding-related activity including fiat and crypto. Additionally, it also runs all the day to day funding operations including liaising with all our global banking and payment partners. We have hundreds of bank accounts globally and dozens of these relationships. Requirements Know global banking and payment provider processes and best practices from having worked in a high risk payments environment for 5+ years Be able to manage a team of 100+ people and be able to prove it by...

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. For the Fraud Analyst role; we’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. For this role, we are looking for candidates who have previous experience in a fraud-related field or account security. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Review customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Resolve queued transactions within...

About the Role Kraken is a market leader in one of today’s most innovative and quickly growing industries. Striving to accelerate the adoption of cryptocurrencies and understanding that crypto isn’t straightforward for most people yet, we see our support offering as a key differentiator in our space. As our market share and service offerings have expanded at a remarkable rate over the past two years, our volume of requests, support channels, relative complexity of requests and headcount has also increased. We are seeking an experienced, results-driven Training Manager to develop, implement and oversee e-learning and instructor-led training for all teams within our Client Engagement (CE) organization. The Client Engagement Training Manager role is highly integrated into our organization, resulting in its having a broad scope of impact and the unique opportunity to achieve outstanding results through fostering learning and development on our team. Directly managing and...

About The Role The Kraken Client Engagement team is rapidly expanding as we continue to hire world-class talent across our organization. With a global team of dedicated agents supporting our clients’ around the clock, we’re actively scaling our team of Client Engagement Supervisors to help facilitate this growth.  As a CE Supervisor, you will be leading a high-performance team of specialists across different support channels (email, chat, phone) in delivering a 6-Star client experience. With your knowledge of leading great support teams, you will play an instrumental role not only in supporting, growing and upskilling your team, but also in ensuring our clients receive the best possible experience when engaging with Kraken Support.  With a strong understanding of the crypto space, a high degree of technical fluency, and a passion for team-leadership, your role at Kraken will play an important part in our success through delivering world class service and creating Kraken...