12 Customer Service jobs

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share...

Description At Exodus, we refer to our Customer Support Specialists as   Community Support Engineers   ( CSE s)! Our talented team of CSEs   builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. If that sounds interesting to you and you... Like managing your own digital assets. Enjoy problem-solving by reading and searching for answers. Love helping others and teaching your friends about all facets of cryptocurrencies. ...then please   read on! Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email, our live Slack chatroom, and social media. What You Will Do Assist users in navigating the intricacies of managing digital assets. Create and maintain support articles in our Knowledge Base to address common customer questions. Create...

About the Role Our Customer Experience Team lives out our mission of accelerating the adoption of cryptocurrencies everyday, by providing amazing experiences to our customers. As a member of our CE team, you will play a critical role in advancing our mission through leading a team in delivering a ‘6-Star’ experience. As a CE Manager, you will be responsible for both the strategy and execution of delivering outstanding service for a division of the CE Team. You’ll ensure that the processes we use to interact with customers elevates the work of our team and advances the high quality experiences our customers deserve. You’ll develop individuals and build thriving teams to ensure every client receives amazing service.   We consider Customer Experience essential to Kraken’s success. This role is an opportunity to unleash your creativity & do the best work of your life and support others in doing the same. Responsibilities Lead a division of Kraken’s client engagement team...

The Company 100x is the result of the phenomenal success of BitMEX, the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today. The BitMEX trading platform represents the cornerstone of 100x. As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD per day. Join us, as we build a thriving cryptocurrency ecosystem of 100x Group companies, through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services. Purpose of This Job: The Tier 3 IT Support is an IT professional with experience supporting end users at all levels of technical knowledge in all levels of the business. You will work to ensure the highest levels...

Description Exodus Community Support Engineers (CSEs) build trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. Do you like managing your own digital assets? Do you enjoy problem-solving by reading and searching for answers? Do you love helping others and teaching your friends about all facets of cryptocurrencies?· If you answered yes to these questions, read on.. Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email and social media. What You Will Do Assist users in navigating the intricacies of managing digital assets. Create and maintain support articles in our Knowledge Base to address common customer questions. Create above-and-beyond customer service experiences that surprise and delight. Use problem-solving abilities to resolve unique...

Description At Exodus, we refer to our Customer Support Specialists as   Community Support Engineers   ( CSE s)! Our talented team of CSEs builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. If that sounds interesting to you and you... Like managing your own digital assets. Enjoy problem-solving by reading and searching for answers. Love helping others and teaching your friends about all facets of cryptocurrencies. ...then please read on! Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email and social media. What You Will Do Assist users in navigating the intricacies of managing digital assets. Create and maintain support articles in our Knowledge Base to address common customer questions. Create above-and-beyond customer service...

About the Role This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.   We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of card payment operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.  For this role, we are looking for candidates who have previous experience in financial customer support.   Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Handle various client queries via email, responding to 20-150 client enquiries regarding Card Payments daily Become an expert in your area to provide product knowledge externally to...

About the Role Kraken’s Pro Verifications team is expanding as fast as the crypto industry itself. As part of the Client Engagement function, the Pro Verifications team plays a crucial role in Kraken’s mission. Our team’s objective is to provide an exceptional onboarding experience to clients wanting to invest their company funds, trade in larger volumes or offer cryptocurrency payment options to their customers. Our fully remote, global team collaborates to solve problems and innovate ways to push the bar higher, and continually raise the standard of services we offer.  As a Corporate Onboarding Associate, you will use your strong written communication skills to communicate with clients directly through email. Your daily focus will be using your background in KYC onboarding to process the applications of professional traders and institutional investors to help ensure only permissible funds are traded on our platform. You will find opportunities to contribute to the...

About the Role We’re known for providing great service and offering a wide variety of funding options for our clients globally. This role is responsible for improving our reputation for great service and making sure that our funding operations and services are best in the industry. Funding is a foundational piece of Kraken’s offering, and we are looking for someone who can take us to the next level on funding service and ops. The role oversees all the client facing team members who specialize in funding-related activity including fiat and crypto. Additionally, it also runs all the day to day funding operations including liaising with all our global banking and payment partners. We have hundreds of bank accounts globally and dozens of these relationships. Requirements Know global banking and payment provider processes and best practices from having worked in a high risk payments environment for 5+ years Be able to manage a team of 100+ people and be able to prove it by...

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. For the Fraud Analyst role; we’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. For this role, we are looking for candidates who have previous experience in a fraud-related field or account security. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Review customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Resolve queued transactions within...

About the Role Kraken is a market leader in one of today’s most innovative and quickly growing industries. Striving to accelerate the adoption of cryptocurrencies and understanding that crypto isn’t straightforward for most people yet, we see our support offering as a key differentiator in our space. As our market share and service offerings have expanded at a remarkable rate over the past two years, our volume of requests, support channels, relative complexity of requests and headcount has also increased. We are seeking an experienced, results-driven Training Manager to develop, implement and oversee e-learning and instructor-led training for all teams within our Client Engagement (CE) organization. The Client Engagement Training Manager role is highly integrated into our organization, resulting in its having a broad scope of impact and the unique opportunity to achieve outstanding results through fostering learning and development on our team. Directly managing and...

About the Role The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. With this relentless growth, we must scale our department infrastructure in order to provide all specialists with the support they need and deserve by growing our Client Engagement Supervisor Team.  We are looking for quality- and results-driven candidates to lead a team responsible for providing end-to-end support on a variety of our clients’ requests. By combining in-depth crypto knowledge, a strong technical background, and experience managing a high performing team, you will play a strong role in our success and ability to deliver world class support. This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. Responsibilities Develop technical subject matter expertise across our robust product and service offerings Continually improve the client experience by...