18 Customer Service jobs

Unstoppable Domains is looking for a Technical Support Engineer who is passionate about providing industry-leading support to our customers. In this role, you will be responsible for diagnosing and troubleshooting customer concerns escalated by our Community Managers. You are: A self-starter with impeccable time management skills Solution-oriented with high user empathy Able to methodically prioritize competing business needs Passionate about going above and beyond to support our customers and internal collaborators Familiar with cryptocurrency and blockchain technology Responsibilities: Handle technical support cases through our ticketing system Contribute to our internal and external knowledge bases Identify and troubleshoot issues within our platform and make recommendations for improvements Properly escalate unresolved issues to internal stakeholders Provide prompt and accurate feedback to customers Collaborate with Engineering, Community and...

About the Role This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.   We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of card payment operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.  For this role, we are looking for candidates who have previous experience in financial customer support.   Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Handle various client queries via email, responding to 20-150 client enquiries regarding Card Payments daily Become an expert in your area to provide product knowledge externally to...

About the Role Kraken’s Pro Verifications team is expanding as fast as the crypto industry itself. As part of the Client Engagement function, the Pro Verifications team plays a crucial role in Kraken’s mission. Our team’s objective is to provide an exceptional onboarding experience to clients wanting to invest their company funds, trade in larger volumes or offer cryptocurrency payment options to their customers. Our fully remote, global team collaborates to solve problems and innovate ways to push the bar higher, and continually raise the standard of services we offer.  As a Corporate Onboarding Associate, you will use your strong written communication skills to communicate with clients directly through email. Your daily focus will be using your background in KYC onboarding to process the applications of professional traders and institutional investors to help ensure only permissible funds are traded on our platform. You will find opportunities to contribute to the...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen! Client Service at BlockFi We’re looking for a leader to join our growing Client Success Department and take ownership of the Client Success Enablement  function with the following responsibilities: Scope, create and deliver a CS...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for a   Client Escalations Manager   to join our growing team! About the Team and Role We’re looking for a Client Escalations Manager to join our team and take on the following responsibilities: Handle...

The IT Support Engineer is an IT professional with experience supporting end users at all levels of technical knowledge in all levels of the business. You will work to ensure the highest levels of end user productivity. This will be achieved through response time and turnaround of end user support requests.  In this role you will be responsible for responding to incoming requests, via multiple tools, in a timely fashion.  You will also triage requests and manage complex requests to completion.  Tasks include but are not limited to: Providing excellent customer service in assisting global users  Responding in a timely manner to service issues and requests If unable to work request to resolution, capture all pertinent information for seamless transition to next team Providing technical support across the company Managing vulnerability notifications, termination notifications and other such high priority action items; escalation according to escalation...

The Company 100x is the result of the phenomenal success of BitMEX, the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today. The BitMEX trading platform represents the cornerstone of 100x. As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD per day. Join us, as we build a thriving cryptocurrency ecosystem of 100x Group companies, through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services. Purpose of This Job: The Tier 3 IT Support is an IT professional with experience supporting end users at all levels of technical knowledge in all levels of the business. You will work to ensure the highest levels...

**This role will cover the  EU timezone.   Although you may work remotely, you must be based in an area   outside   of the United States, United Kingdom, Canada, Korea, PRC, Japan & Brazil** The Company 100x is the result of the phenomenal success of BitMEX, the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today. The BitMEX trading platform represents the cornerstone of 100x. As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD per day. Join us, as we build a thriving cryptocurrency ecosystem of 100x Group companies, through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services. Overview The Customer...

**This role will cover the  US timezone . Although you may work remotely, you must be based in an area  outside  of the United States, United Kingdom, Canada, Korea, PRC, Japan & Brazil** The Company 100x is the result of the phenomenal success of BitMEX, the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today. The BitMEX trading platform represents the cornerstone of 100x. As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD per day. Join us, as we build a thriving cryptocurrency ecosystem of 100x Group companies, through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services. Overview The Customer...

Description: We’re looking for Social Media Support Analysts to provide an amazing support experience to our community on social media networks. If you have excellent communication skills and enjoy helping people, come be a part of our Social Media Support team and help us support Exodus customers! The Social Media Support Analyst will support Exodus customers with app-related issues via social channels such as Twitter, Facebook, and other social channels. Through problem identification, troubleshooting, education, and resolution, you will be required to provide innovative and exceptional customer care. What You Will Do: Provide stellar Exodus support to customer inquiries on Twitter, Facebook, YouTube, Instagram, and App Stores. Catalog and funnel actionable feedback to support and product teams. Raise escalations where appropriate. Handle a wide range of complex technical problems, including the company’s most serious, visible and sensitive issues. Monitor...

Description Exodus Community Support Engineers (CSEs) build trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. Do you like managing your own digital assets? Do you enjoy problem-solving by reading and searching for answers? Do you love helping others and teaching your friends about all facets of cryptocurrencies?·  If you answered yes to these questions, read on.. Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email, our live Slack chatroom, and social media. What You Will Do Assist users in navigating the intricacies of managing digital assets. Create and maintain support articles in our Knowledge Base to address common customer questions. Create above-and-beyond customer service experiences that surprise and delight. Use problem-solving...

Description Exodus Community Support Engineers (CSEs) build trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. Do you like managing your own digital assets? Do you enjoy problem-solving by reading and searching for answers? Do you love helping others and teaching your friends about all facets of cryptocurrencies?· If you answered yes to these questions, read on.. Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email and social media. What You Will Do Assist users in navigating the intricacies of managing digital assets. Create and maintain support articles in our Knowledge Base to address common customer questions. Create above-and-beyond customer service experiences that surprise and delight. Use problem-solving abilities to resolve unique...

About the Role We’re known for providing great service and offering a wide variety of funding options for our clients globally. This role is responsible for improving our reputation for great service and making sure that our funding operations and services are best in the industry. Funding is a foundational piece of Kraken’s offering, and we are looking for someone who can take us to the next level on funding service and ops. The role oversees all the client facing team members who specialize in funding-related activity including fiat and crypto. Additionally, it also runs all the day to day funding operations including liaising with all our global banking and payment partners. We have hundreds of bank accounts globally and dozens of these relationships. Requirements Know global banking and payment provider processes and best practices from having worked in a high risk payments environment for 5+ years Be able to manage a team of 100+ people and be able to prove it by...

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. For the Fraud Analyst role; we’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. For this role, we are looking for candidates who have previous experience in a fraud-related field or account security. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Review customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Resolve queued transactions within...

About the Role Our Customer Experience Team lives out our mission of accelerating the adoption of cryptocurrencies everyday, by providing amazing experiences to our customers. As a member of our CE team, you will play a critical role in advancing our mission through leading a team in delivering a ‘6-Star’ experience. As a CE Manager, you will be responsible for both the strategy and execution of delivering outstanding service for a division of the CE Team. You’ll ensure that the processes we use to interact with customers elevates the work of our team and advances the high quality experiences our customers deserve. You’ll develop individuals and build thriving teams to ensure every client receives amazing service.   We consider Customer Experience essential to Kraken’s success. This role is an opportunity to unleash your creativity & do the best work of your life and support others in doing the same. Responsibilities Lead a division of Kraken’s client engagement team...

About the Role Kraken is a market leader in one of today’s most innovative and quickly growing industries. Striving to accelerate the adoption of cryptocurrencies and understanding that crypto isn’t straightforward for most people yet, we see our support offering as a key differentiator in our space. As our market share and service offerings have expanded at a remarkable rate over the past two years, our volume of requests, support channels, relative complexity of requests and headcount has also increased. We are seeking an experienced, results-driven Training Manager to develop, implement and oversee e-learning and instructor-led training for all teams within our Client Engagement (CE) organization. The Client Engagement Training Manager role is highly integrated into our organization, resulting in its having a broad scope of impact and the unique opportunity to achieve outstanding results through fostering learning and development on our team. Directly managing and...

About the Role The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. With this relentless growth, we must scale our department infrastructure in order to provide all specialists with the support they need and deserve by growing our Client Engagement Supervisor Team.  We are looking for quality- and results-driven candidates to lead a team responsible for providing end-to-end support on a variety of our clients’ requests. By combining in-depth crypto knowledge, a strong technical background, and experience managing a high performing team, you will play a strong role in our success and ability to deliver world class support. This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. Responsibilities Develop technical subject matter expertise across our robust product and service offerings Continually improve the client experience by...

About the Role As Client Engagement’s (CE) Quality Assurance (QA) Manager, you would conceptualize, establish and drive a Quality Assurance program which leads Client Engagement to deliver better service to Kraken clients. Understanding the broad scope of support that we offer and the competitive advantage that superb client support gives Kraken, as a successful Quality Assurance Manager, you would embrace the challenge of designing a standardized process for conducting and scoring QA across our organization.  With a strong focus on data utilization, you will act as a focal point for our function, proactively sharing information on quality of service that will drive decision making in areas such as worker compensation and training. Constantly seeking out opportunities to refine the program that you design to score QA, you would partner closely with team leads, data analysts and trainers, ensuring that training and QA scoring materials remain aligned, and that you can...