24 Customer Service jobs

Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading Indonesia and the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires special people working together with unusual skill, focus, and determination. We’re changing the financial landscape, and to do so,  we need the best team on board for our mission. In short, to achieve our goals, we need people with exceptional talent. As simple as that. A little about us: We make it safe and easy to buy, store and learn about crypto assets like Bitcoin and Ethereum. We currently have over 10 million customers across 40 countries. We're part of the Digital Currency Group, a group of companies driving progress in the crypto assets and blockchain space that includes Grayscale, Genesis, Coindesk, and Foundry Services. We’re proud to be one of the world’s most...

World-class customer service is at the core of our business model at Exodus. Our growing customer support team works tirelessly to exceed our customer’s expectations by consistently providing prompt and friendly 24/7 support! As Exodus continues to scale, we are looking for a Director of Support Management to lead our customer support team of over 100 team members and help Exodus further raise the bar in quality customer service. This role will play a key role in positioning Exodus as the “go-to” crypto app that offers unique, best-in-class, favorably impactful customer experiences. We thrive for the Best Customer Experience! Are you ready to lead the path? What You Will Do Lead, inspire, and evolve a Support environment that champions customer advocacy and a customer-first culture with tangible outcomes. Formulate, implement and refine as needed best practices, functions, and standards across the organization to consistently increase Exodus customer satisfaction and...

The world is changing. We all want something different. At Luno, we see you as an individual. Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the world, and to do so, we need the best team on board for our missioan. In short, to achieve our goals, we need people with exceptional talent. As simple as that. A little about us: We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum. We currently have over 10 million customers across 40 countries. We're part of the Digital Currency Group, a group of companies driving progress in the cryptocurrency and blockchain space that includes Grayscale,...

Customer Success Group Lead, Cape Town   The world is changing. We all want something different. At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself. Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey. We are a mission-driven cryptocurrency company that is building more open and equal access to the future of money. You don’t have to know lots about crypto to be interested in joining us, you just have to feel that upgrading the world to a fairer financial system matters, and that you’d like to be part of this global change. We’re a passionate and committed team taking on a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We need the best team on board for our mission. ...

About the team: A little about the Customer Success team The Customer Success team is responsible for delivering service support to Luno’s 8 million customers across the globe. We are a global team with team members in the US (soon), Europe, South East Asia and South Africa. This team is passionate about delivering fantastic customer support experiences that build customer loyalty and love for Luno. This team is made up of leaders and specialists in the areas of workforce management, customer success service operations, quality management, customer service measurement, training, continuous improvement, programme management, customer experience design and content, to name a few. We will be 250+ passionate global Lunauts in this team by the end of 2021. The role in a nutshell: As a Customer Success Associate, you’ll be responsible for maintaining and managing customer relationships and expectations, while being the face of the Luno brand. You will report into Valerie...

The world is changing. We all want something different. At Luno, we see you as an individual. Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the world, and to do so, we need the best team on board for our mission. In short, to achieve our goals, we need people with exceptional talent.  As simple as that. A little about us: We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum. We currently have over 7 million customers across 40 countries. We're part of the Digital Currency Group , a group of companies driving progress in the cryptocurrency and blockchain space that includes...

We’re looking for a bilingual, driven individual to join our Customer Success team to help support our growing community. With your help, we hope to build a strong community around our suite of products to bring the benefits of blockchain to the masses! The ideal candidate has a deep understanding of what is required to educate and scale online communities. This requires a high level of engagement, adaptability and the confidence to move quickly. You possess a natural curiosity for complex issues and don’t shy away from digging into the weeds to find the best solution for both our community and for our internal teams. You’re passionate about new tech and aren’t afraid to mix it up with a wide audience of tech-newbies, developers and a mainstream audience. Your previous experience in the field will also help us determine which tools and support channels will help the team succeed. The opportunity and freedom to come up with fun and creative ways to educate and engage with our...

Dapper Labs is looking for a bilingual, startup-minded Customer Support Supervisor to join the mighty and growing Customer Success team to better enable us to support users across all our products. With your help, we hope to build a strong community around our suite of products to bring the benefits of blockchain to the masses! The ideal candidate has a deep understanding of what is required to educate and scale online communities and agents. This requires a high level of engagement, adaptability, and the confidence to move quickly. You possess a natural curiosity for complex issues and don’t shy away from digging into the weeds to find the best solution for both our community and our internal teams. You’re passionate about new tech and aren’t afraid to mix it up with a wide audience of tech-newbies, developers, and a mainstream audience. Your previous experience in online support will also help us determine which tools and support channels will help the team succeed. The...

Who We Are  Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.   Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Dublin. About the Team:  The Customer Service team plays an important role in providing solutions and collecting feedback from our customers for better improvement. As the front liner, we are the voice to the company from our customers..  About the Opportunity:  The successful candidate will think big about the future of crypto and how you can bring individual investors and institutions...

Please note this is a hybrid position. Who We Are  Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.   Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Dublin. About the Team:  The Customer Service team plays an important role in providing solutions and collecting feedback from our customers for better improvement. As the front liner, we are the voice to the company from our customers..  About the Opportunity:  The successful candidate will think big about the future of crypto and how you can...

About Kraken As one of the largest and most trusted  digital asset platforms  globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role We are seeking a highly ambitious, energetic, and experienced Sales Representative who is competent and confident enough to become the reliable face of our dynamic organization, creating long-term and trusting relationships with our key clients. The Junior OTC Sales Representative role is to onboard new clients for our OTC desk and seek fresh business opportunities....

About Kraken As one of the largest and most trusted  digital asset platforms  globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role We are seeking a highly ambitious, energetic, and experienced Sales Representative who is competent and confident enough to become the reliable face of our dynamic organization, creating long-term and trusting relationships with our key clients. The Junior OTC Sales Representative role is to onboard new clients for our OTC desk and seek fresh business opportunities....

Who should apply?   This is a general job posting for anyone interested in joining our Community team. If you do not see a specific role that aligns with your experiences, please apply to this posting. This will give us an opportunity to see if there may be a fit for future positions within the department. About Us Founded:  2018 Product: We offer NFT domains which have the potential to have a global impact and can be used as: your universal username across apps and websites website URLs payment address for crypto wallets and much more! Mission: We’re returning power to the people; championing their right to control their own data, govern their own identity and make their own choices. Learn more about our values and vision.   Culture: We have a culture built around ownership, autonomy, innovation and learning, including a world-class Crypto Education Program to support people at all stages of...

Chain is looking for an experienced and highly motivated Customer Success Manager candidate with a deep passion for blockchain technology. A passion for disruptive, exponential technologies in general is a bonus.   Chain is an award-winning technology company that specializes in blockchain related services and software with production ready products in the market.  chain.com As a Customer Success Manager you will report to the Chief Revenue officer and your primary responsibilities will include: You will manage the end-to-end business relationship with our clients and partners as they build, integrate, and launch using Chain’s products  You will have the opportunity to shape what the customer success function looks like to our customers, and work closely with technical solutions engineers to ensure a seamless launch.  You will work closely with our product and engineering teams to facilitate success and feedback from customers and be a constant internal advocate for...

About the Role Our Client Experience Team lives out our mission of accelerating the adoption of cryptocurrencies everyday, by providing amazing experiences to our clients. The Pro Client Onboarding Manager has overall responsibility for the strategy and execution of delivering outstanding service onboarding our corporate & high net worth clients. You will be responsible for establishing an amazing onboarding experience that results in Kraken Evangelists. To achieve this, you will navigate the regulatory & compliance landscape while leading the Pro Team in delivering exceptional service. You will play a critical role in advancing our mission through delivering a ‘6-Star’ client onboarding experience. Responsibilities Establish an amazing onboarding experience that creates Kraken Evangelists Lead team of 60+ in delivering exceptional service onboarding our corporate & high-net-worth clients Drive strategic planning on team growth, organizational structure,...

About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.  We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.  Our diverse group of 2,400+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to...

About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.  We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.  Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to...

About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.  We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.  Our diverse group of 2,400+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to...

About the Role We’re known for providing great service and offering a wide variety of funding options for our clients globally. This role is responsible for improving our reputation for great service and making sure that our funding operations and services are best in the industry. Funding is a foundational piece of Kraken’s offering, and we are looking for someone who can take us to the next level on funding service and ops. The role oversees all the client facing team members who specialize in funding-related activity including fiat and crypto. Additionally, it also runs all the day to day funding operations including liaising with all our global banking and payment partners. We have hundreds of bank accounts globally and dozens of these relationships. Requirements Know global banking and payment provider processes and best practices from having worked in a high risk payments environment for 5+ years Be able to manage a team of 100+ people and be able to prove it by...