8 Management jobs

About the Role Our Customer Experience Team lives out our mission of accelerating the adoption of cryptocurrencies everyday, by providing amazing experiences to our customers. As a member of our CE team, you will play a critical role in advancing our mission through leading a team in delivering a ‘6-Star’ experience. As a CE Manager, you will be responsible for both the strategy and execution of delivering outstanding service for a division of the CE Team. You’ll ensure that the processes we use to interact with customers elevates the work of our team and advances the high quality experiences our customers deserve. You’ll develop individuals and build thriving teams to ensure every client receives amazing service.   We consider Customer Experience essential to Kraken’s success. This role is an opportunity to unleash your creativity & do the best work of your life and support others in doing the same. Responsibilities Lead a division of Kraken’s client engagement team...

Qubit9 is the next big thing of Kai & Christian Wawrzinek, two of Germany’s most successful entrepreneurs. After leaving Goodgame Studios more than 10 years after we started it, we have teamed up with the best people to think even bigger - this time as part of the decentralised web / Blockchain revolution. We love the challenge of building something new with the potential to change the world. Do you want to join? Reinvent the internet! We believe that decentralized technologies will be disruptive and a driving force in creating a new global system in finance, IoT, health and many more areas. We bring successful entrepreneurs and developers together to launch & scale disruptive, decentralized applications. We aim to build one of the most impactful teams in crypto right here in Hamburg, Germany.  Join our team of successful serial founders right from the start! As our technical co-founder y ou join the team at the earliest stage during which we  initially...

About the Role Our Client Experience Team lives out our mission of accelerating the adoption of cryptocurrencies everyday, by providing amazing experiences to our clients. The Pro Client Onboarding Manager has overall responsibility for the strategy and execution of delivering outstanding service onboarding our corporate & high net worth clients. You will be responsible for establishing an amazing onboarding experience that results in Kraken Evangelists. To achieve this, you will navigate the regulatory & compliance landscape while leading the Pro Team in delivering exceptional service. You will play a critical role in advancing our mission through delivering a ‘6-Star’ client onboarding experience. Responsibilities Establish an amazing onboarding experience that creates Kraken Evangelists Lead team of 60+ in delivering exceptional service onboarding our corporate & high-net-worth clients Drive strategic planning on team growth, organizational structure,...

Anchorage Digital was founded in 2017 to advance institutional participation in digital assets. Anchorage Digital began as the leader in digital asset custody, solving private key security, and expanded its offerings to make every form of institutional participation as seamless as possible though Lending, Trading, Financing, Staking, and Governance, all integrated with secure, regulated custody. Today, Anchorage Digital brings the best of modern security engineering to institutional custody and banking. Anchorage Digital Bank received the first federal banking charter for a digital bank and converted prior to converting from its South Dakota trust charter in January 2021 and has raised more than $137 million since its January 2021 Series C from leading investors including GIC, Singapore’s sovereign wealth fund, Andreessen Horowitz, Blockchain Capital, Lux, and Indico. Its advisors include Stanley Druckenmiller, Kevin Warsh, Max Levchin, and Elad Gil. As the Head of Marketing at...

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes over 20% of all global Bitcoin transactions, and supports over 400 coins and tokens. BitGo’s customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners. BitGo is looking for an Engineering Manager who will join our team in Palo Alto, CA. (Qualified candidates in NYC, Austin and Seattle are also encouraged to apply.) Responsibilities:...

About the Role We’re known for providing great service and offering a wide variety of funding options for our clients globally. This role is responsible for improving our reputation for great service and making sure that our funding operations and services are best in the industry. Funding is a foundational piece of Kraken’s offering, and we are looking for someone who can take us to the next level on funding service and ops. The role oversees all the client facing team members who specialize in funding-related activity including fiat and crypto. Additionally, it also runs all the day to day funding operations including liaising with all our global banking and payment partners. We have hundreds of bank accounts globally and dozens of these relationships. Requirements Know global banking and payment provider processes and best practices from having worked in a high risk payments environment for 5+ years Be able to manage a team of 100+ people and be able to prove it by...

About the Role Kraken is a market leader in one of today’s most innovative and quickly growing industries. Striving to accelerate the adoption of cryptocurrencies and understanding that crypto isn’t straightforward for most people yet, we see our support offering as a key differentiator in our space. As our market share and service offerings have expanded at a remarkable rate over the past two years, our volume of requests, support channels, relative complexity of requests and headcount has also increased. We are seeking an experienced, results-driven Training Manager to develop, implement and oversee e-learning and instructor-led training for all teams within our Client Engagement (CE) organization. The Client Engagement Training Manager role is highly integrated into our organization, resulting in its having a broad scope of impact and the unique opportunity to achieve outstanding results through fostering learning and development on our team. Directly managing and...

About the Role The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. With this relentless growth, we must scale our department infrastructure in order to provide all specialists with the support they need and deserve by growing our Client Engagement Supervisor Team.  We are looking for quality- and results-driven candidates to lead a team responsible for providing end-to-end support on a variety of our clients’ requests. By combining in-depth crypto knowledge, a strong technical background, and experience managing a high performing team, you will play a strong role in our success and ability to deliver world class support. This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. Responsibilities Develop technical subject matter expertise across our robust product and service offerings Continually improve the client experience by...