17 Operations jobs

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We are experiencing rapid growth with our core product set and are planning to expand our institutional and retail products & presence, which the Payment Operations Manager will take a leading role in building and executing.  You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky and resolving it quickly and appropriately. Responsibilities 4 or 5+ years of experience in Fintech or financial services (Startup experience strongly preferred)...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  Your Mission Support the management and priorities of the executive team influencing as a compliment to the CEO to improve effectiveness across all key company priorities Drive operational maturity at BlockFi, collaborating...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for a   Manager, Operational Risk Management   to join our growing team!  About Your Team We are seeking a highly motivated team player to join BlockFi's Enterprise Risk team as an Operational Risk...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for a   Director of Operation Risk Management   to join our growing team!  About Your Team We are seeking a highly motivated team player to join BlockFi's Enterprise Risk team as a Director of Operational...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for an  Institutional Operations   Manager  to join our growing team!    About Your Team We are experiencing rapid growth with our core product set and are planning to expand our institutional products...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for an  Operations Manager  to join our growing team! As the Operations Manager,  you will report to the Director of Global Operations. You will be a part of defining the structure and managing the core...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for an  Operations Manager  to join our growing team! As the Operations Manager,  you will report to the Director of Global Operations. You will be a part of defining the structure and managing the core...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for an  Operations Analyst  to join our growing team!  We are experiencing rapid growth with our core product set and are planning to expand our institutional products & presence, which the Operations Analyst...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for an  Operations Analyst  to join our growing team!  We are experiencing rapid growth with our core product set and are planning to expand our institutional products & presence, which the Operations Analyst...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on  our people  to make it happen!  BlockFi is looking for an  Operations Analyst   to join our grow ing team!  We are experiencing rapid growth with our core product set and are planning to expand our institutional products & presence, which the Operations Analyst...

About the Role We’re known for providing great service and offering a wide variety of funding options for our clients globally. This role is responsible for improving our reputation for great service and making sure that our funding operations and services are best in the industry. Funding is a foundational piece of Kraken’s offering, and we are looking for someone who can take us to the next level on funding service and ops. The role oversees all the client facing team members who specialize in funding-related activity including fiat and crypto. Additionally, it also runs all the day to day funding operations including liaising with all our global banking and payment partners. We have hundreds of bank accounts globally and dozens of these relationships. Requirements Know global banking and payment provider processes and best practices from having worked in a high risk payments environment for 5+ years Be able to manage a team of 100+ people and be able to prove it by...

We are seeking a highly ambitious, energetic, and experienced Account Manager who is competent and confident enough to become the reliable face of our dynamic organization, creating long-term and trusting relationships with our key clients. The Account Manager’s role is to oversee a portfolio of assigned key clients, develop new business from existing clients, and seek fresh business opportunities. Our ideal candidate has a unique flair for client communication, understands client behavior, is known for building long-lasting, mutually beneficial relationships with clients, and acts as a problem solver to the client. Responsibilities Be an advocate for Kraken’s full product suite Be the primary point of contact and build long-term relationships with clients based on trust and respect Act as a full service researcher for clients Be available for your clients to contact you via any channel they prefer including voice Enhance Kraken’s reputation by taking initiative in...

About the Role This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. For this role, we are looking for candidates who have previous experience in a fraud-related field or account security. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Fraud detection and profiling Perform risk assessments Assisting with developing fraud strategies for current and new markets Analyze customer level information to...

About the Role This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. For this role, we are looking for candidates who have previous experience with REST and WebSocket APIs. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Answer clients’ API questions via multiple support channels. Diagnose and resolve clients’ API related issues. Assist clients in implementing their API code. Develop and maintain our official API...

About the Role This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.   We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.   Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Responsibilities Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) Utilize Key Performance Indicators (KPI) Monitor technical issues Liaise with our partner banks and payment...

About the Role Our mission is about adoption, however crypto isn’t simple for most people (yet). It’s critical that we provide an outstanding support experience to our clients in order to accomplish our mission. We see our support offering as a key differentiator, and we expect this role to significantly grow our advantage. We are seeking an experienced client engagement leader to oversee and advance Kraken’s global, multi-channel, industry leading client engagement team. We want a veteran leader, experienced in scaling a global support team with a proven track record of forging strong teams that deliver great service. We are looking for someone passionate about the crypto-currency revolution and aspires to help us achieve our mission through advancing Kraken’s client service. The Vice President of Client Engagement will lead our team which provides support for Kraken’s entire portfolio of products via multiple support channels. Responsibilities Oversee Kraken’s...