9 jobs found in cape town

About the team: The Customer Success team is responsible for delivering service support to Luno's 8 million customers across the globe. We are a global team with team members in the US (soon), Europe, South East Asia and South Africa.  This team is passionate about delivering fantastic customer support experiences that build customer loyalty and love for Luno.  This team is made up of leaders and specialists in the areas of workforce management, customer success service operations, quality management, customer service measurement, training, continuous improvement, programme management, customer experience design and content, to name a few.  We will be 250+ passionate global Lunauts in this team by the end of 2021.  The role in a nutshell: You will be guiding projects and changes through the CS Programme office. Ensuring quality of delivery that provides world class change management while empowering and educating teams around...

Senior Product Manager of Liquidity About the team:  The Product Management team at Luno finds customer problems and validates potential solutions to those problems. This team ensures the voice of our customers is represented in our product strategy. This role will be part of the Product Management team that is headed up by Ernst, Luno’s Head of Product Management, meet him here. Luno offer a Remote by Reachable working approach. Find out more here. The role in a nutshell: As the Senior Product Manager of Liquidity, you will be responsible for products in Luno’s trading and liquidity platform, which is fundamental to our mission of putting the power of crypto in everyone’s hands. You will discover innovative liquidity and trading platform solutions to provide our global customers with products that exceed their needs, are resilient, scalable, cost-aware and meet Luno’s revenue targets . Your mission will be: Defining the crypto...

About the team: Our core focus is the safekeeping of our customers’ funds, ensuring a frictionless and seamless flow of their funds when, where, and however they want it. We understand that automation is key to moving fast and taking action, and the path to this brilliant paradigm is our amazing adventure. The Payments Team is a diverse group, incorporating all other operational requirements into our integrations so that we can succeed as a team. The role in a nutshell: You will be part of the Payments Team consisting of the group of people that take care of the day-to-day operational functions of payments. Your mission will be: Support day to day operations related to global customer payments and payment gateways Work with the engineering, community and operations teams to identify operational areas of improvement and create and monitor new processes to keep teams as efficient as possible Perform bank and payment provider reconciliations and...

About the team:  The Luno Tax Team is made up of forward-thinking and ambitious members, who love what they do and who strive for a continuous quest for excellence. You’ll be reporting to Luno’s Head of Tax . If you’re looking to make an impact in a global and disruptive industry with nascent tax rules, where you will be solving complex practical tax issues and impacting tax policy, then this is an exciting opportunity for you.  The role in a nutshell: We have an exciting opportunity to join our tax team and establish a tax information reporting function for the Luno group. With increased cryptocurrency regulatory and legislative requirements, tax authorities are increasingly requiring companies like Luno to obtain and report certain information about our customers .   As the Group Tax Information Reporting Manager, you will help shape Luno’s mission of putting the power of crypto in everyone’s hands.  In this role, you...

About the team We exist, simply to make Luno the simplest, fastest, and most trusted place for customers to buy crypto with their local currency. We achieve our goal in two ways: Firstly, we integrate with payment methods our customers want and have access to. Our Analysts work closely with Countries, Engineering, Product and several other teams within Luno to build and iterate the best customer experience. We are obsessed with the best, constantly monitoring our customer behaviour, feedback, metrics, industry trends and challenging the status quo. Secondly, we manage our global payment processing with world-class Operations teams based in South Africa, Malaysia and the United States. These teams' core focus is the safeguarding of our customers’ funds, ensuring a frictionless and seamless flow of their funds 24 hours per day, 7 days per week. We actively monitor our global processes to make sure that no customers are left behind and strive for automation on our journey...

About the team This is an exciting opportunity to join Luno’s awesome Finance team and make an immediate impact. Some of the reasons you should be biting our arm off to get on board this rocketship: Crypto is the future and is on the cusp of mass adoption - the time is now! Luno is scaling fast: We are entering new markets, including the US, and aiming to double headcount within the next 12 months. FP&A has recently grown from 1 to 3 and in line with the rest of Luno we plan to grow fast. Great people and culture: work with pioneers in the crypto space, happy to support flexible working, an inspiration day on top of your holiday allowance. The role in a nutshell: We’re looking for someone exceptional, who will be responsible for driving our forecast and planning process and helping to maintain the forecasting and planning systems. This is an exciting opportunity to join Luno’s awesome Finance team and make an immediate impact. Some of the...

About the team: Our mission is to provide an amazing fraud framework and response to our business, partners, and customers in dealing with fraud related matters. We do this by responding to any fraud related incidents swiftly and in a coordinated way. We are the front line of Financial Crime and we ensure that fraud cases are dealt with appropriately and on time.  We keep the bad guys out and the good guys in. We operate globally and are centralised in South Africa. The role in a nutshell: As a Financial crime investigator, you’ll be involved in preventing financial crimes like fraud, money laundering and account takeovers from occurring on Luno. You’ll also be working closely with other Financial Crime team members to help support cross-department operational initiatives to detect and prevent abuse. Your mission will be: Review accounts and transactions for potentially fraudulent activity and take quick, decisive action; Respond to requests...

Customer Success Group Lead, Cape Town   The world is changing. We all want something different. At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself. Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey. We are a mission-driven cryptocurrency company that is building more open and equal access to the future of money. You don’t have to know lots about crypto to be interested in joining us, you just have to feel that upgrading the world to a fairer financial system matters, and that you’d like to be part of this global change. We’re a passionate and committed team taking on a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We need the best team on board for our mission. ...

The world is changing. We all want something different. At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself. Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey. We are a mission-driven cryptocurrency company that is building more open and equal access to the future of money. You don’t have to know lots about crypto to be interested in joining us, you just have to feel that upgrading the world to a fairer financial system matters, and that you’d like to be part of this global change. We’re a passionate and committed team taking on a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We need the best team on board for our mission.  If that sounds like a culture you’d thrive in,...