Exodus
Remote
World-class customer service is at the core of our business model at Exodus. Our growing customer support team works tirelessly to exceed our customer’s expectations by consistently providing prompt and friendly 24/7 support! As Exodus continues to scale, we are looking for a Director of Support Management to lead our customer support team of over 100 team members and help Exodus further raise the bar in quality customer service. This role will play a key role in positioning Exodus as the “go-to” crypto app that offers unique, best-in-class, favorably impactful customer experiences.
We thrive for the Best Customer Experience! Are you ready to lead the path?
What You Will Do
Lead, inspire, and evolve a Support environment that champions customer advocacy and a customer-first culture with tangible outcomes.
Formulate, implement and refine as needed best practices, functions, and standards across the organization to consistently increase Exodus customer satisfaction and...