Exodus

World-class customer service is at the core of our business model at Exodus. Our growing customer support team works tirelessly to exceed our customer’s expectations by consistently providing prompt and friendly 24/7 support! As Exodus continues to scale, we are looking for a Director of Support Management to lead our customer support team of over 100 team members and help Exodus further raise the bar in quality customer service. This role will play a key role in positioning Exodus as the “go-to” crypto app that offers unique, best-in-class, favorably impactful customer experiences. We thrive for the Best Customer Experience! Are you ready to lead the path? What You Will Do Lead, inspire, and evolve a Support environment that champions customer advocacy and a customer-first culture with tangible outcomes. Formulate, implement and refine as needed best practices, functions, and standards across the organization to consistently increase Exodus customer satisfaction and...

Description Exodus is looking for an Engineering Manager with experience in JavaScript and Blockchain. Your role centers around engineer health, processes, and culture within the Assets Team. The Assets Team is responsible for the implementation and upkeep of blockchain networks, tokens, and staking within our wallets. The ideal candidate is excited about Javascript and Blockchain, investing in people, and refining team processes and communication. What You Will Do Responsibility and accountability for day to day management and delivery targets for the Assets Team Health and continued growth of the Assets Team and its members Ensuring the team has a clear, achievable, and realistic roadmap of projects and initiatives Contribute to the wider engineering culture and knowledge base Collaborate with engineering leadership to push engineering wide initiatives forwards Who You Are You love seeing engineers thrive, and are quick to listen and understand team sentiment...