Luno
Cape Town
About the team:
The Customer Success team is responsible for delivering service support to Luno's 8 million customers across the globe.
We are a global team with team members in the US (soon), Europe, South East Asia and South Africa.
This team is passionate about delivering fantastic customer support experiences that build customer loyalty and love for Luno.
This team is made up of leaders and specialists in the areas of workforce management, customer success service operations, quality management, customer service measurement, training, continuous improvement, programme management, customer experience design and content, to name a few.
We will be 250+ passionate global Lunauts in this team by the end of 2021.
The role in a nutshell:
You will be guiding projects and changes through the CS Programme office. Ensuring quality of delivery that provides world class change management while empowering and educating teams around...