Lead Product Design Specialist - (Remote but Reachable)

Product Design Specialist

Luno is a ‘remote but reachable’ company! At Luno, we trust that people can do their work effectively anywhere and provide Lunauts with the flexibility to decide where they do their best work. For some of us, that’s at home for the majority of the time, for others, that might mean joining other Lunauts in person at one of our Luno workspaces more often. Luno is built on our relationships, so we still value in-person connection and have a minimum expectation of spending time in person once a quarter.  So as long as you are based in one country with a Luno workspace, we want to hear from you!

Read more about our Remote but Reachable working approach here

About the team: 

Exploring, designing, refining, and improving our product experience is what we do best. We demonstrate that by caring for our customers, our craft and accessibility leads to better business. Our multidisciplinary design team consists of Product Design, UX Writing, central Product Design Foundations (consisting of Design Operations and design specialists such as Motion, Product Illustrations and Design Systems), Customer Research, Brand and Creative Design.

As the Product Designer Specialist, you will sit in our central Product Design Foundations team alongside other designer specialists, allowing you the flexibility and freedom to work with various cross-functional teams (aka pods) across all areas of Luno’s product offering on strategic, customer first initiatives, reporting to Lana Glass, the Senior Manager for the Foundations team.

The team is currently 100% distributed throughout the United Kingdom and South Africa. The Product Design team is led by our Head of Design, Clint Bryce, meet him here.

The role in a nutshell:

This is a senior design leadership role, as well as a career defining opportunity for the product design leader who remains very close to their craft. In order to make crypto accessible to everyone, everywhere our ambition must meet product innovation, and this is where you come in. You will be working with incredible talent and across functions to help design and shape a distinctive and compelling customer experience across all our applications. 

Your mission will be:

• Leading holistic, cross-functional, design initiatives with the promise of broad strategic impact on the product and customer experience 
• Developing strong partnerships with senior leadership across Fleets, Engineering Directors, Group Product Managers, Data-Scientists, Researchers and Business Partners to help guide broader product strategies and roadmaps 
• Leading with exceptional craft, bringing your breadth of experience, knowledge of human-centered design practices and unique skill-set to raise the bar of innovation
• Working with design leadership to iterate, implement and communicate an uncompromising design vision and strategy across Luno
• Inspiring, mentoring and improving the performance of the product design team
• Working with the Product Design Foundations team to improve design standards, processes and documentation
• Supporting recruitment efforts by networking, interviewing and sourcing future talent

A little about you:

• You care deeply about solving the right problem and carry passionate energy for great design
• You have designed many consumer products, in different industries, with different teams, internationally, using emerging technologies 
• You have experience working in a high-growth product environment with an international footprint
• You have a broad range of unique skills with strengths in strategic and visual product design practices
• You champion user-centered design principles, methodologies and practices
• You have 8+ years designing complex systems
• You have demonstrated your ability to grow design practices to deliver a coherent, unified product experience, from concept to implementation
• You are a compelling storyteller, fantastic at communicating your thinking and design decisions at every level of the organization
• You’re constantly looking to customer feedback, user research and moderated/unmoderated interviews to inform your design decisions
• You are energized by hands-on work and the design-dirty details; sketching concepts, defining journeys, building prototypes and polishing final designs
• You remain uncompromising in your vision to integrate the brand, product experience and value offered to customers
• You are self-directed, proactive, creative, adaptable and collaborative
• You are fluent in English, which is our working language

It’s completely OK if you don’t tick all of the boxes – they’re a guide based on what we’d love to see but we appreciate that excellent product design leaders have diverse backgrounds.

Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance. 
• Free training courses on Udemy and CodeAcademy.
• 0 fees with Luno from the day you start.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day.
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. 
• Free access to Headspace – a full library of guided meditations, sleep stories, and music.

About Us:

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong AML measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors.  Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.