Account Manager - Japan

  • Kraken
  • Remote
  • Feb 10, 2021
Full time Operations

Job Description

We are seeking a highly ambitious, energetic, and experienced Account Manager who is competent and confident enough to become the reliable face of our dynamic organization, creating long-term and trusting relationships with our key clients. The Account Manager’s role is to oversee a portfolio of assigned key clients, develop new business from existing clients, and seek fresh business opportunities. Our ideal candidate has a unique flair for client communication, understands client behavior, is known for building long-lasting, mutually beneficial relationships with clients, and acts as a problem solver to the client.


  • Be an advocate for Kraken’s full product suite
  • Be the primary point of contact and build long-term relationships with clients based on trust and respect
  • Act as a full service researcher for clients
  • Be available for your clients to contact you via any channel they prefer including voice
  • Enhance Kraken’s reputation by taking initiative in owning the client’s request and providing the best client experience in the financial services industry
  • Sourcing and onboarding of new clients in the APAC region


  • Fluent in English and Japanese at a professional level. Proficiency in a Chinese language would also be an asset
  • Aware of the cultural nuances of doing business in Japan
  • Over 2 years’ experience in Crypto/ Legacy Finance Sales & Account Management
  • An extensive network in APAC Crypto space with a strong focus on the Japanese market
  • Solid experience in handling Japanese high net wealth market 
  • Demonstrated ability to understand complex business problems, conduct analysis, and identify well-reasoned solutions.
  • Experience with crypto markets trading systems and knowledge of current trends facing traders/trading desks directly. 
  • Knowledge of international payments and banking
  • Well informed about the debate on regulation of cryptocurrencies worldwide
  • Strong understanding and respect for security and privacy
  • Self-motivated and able to thrive in a results-driven environment
  • Strong sales skills to sell our products and services to prospective clients
  • Achieving and exceeding weekly/monthly metrics (appointments, qualified leads, new contacts, etc.)
  • This is an individual contributor role that reports to a sales manager who values in-the-moment coaching, weekly one on ones as well as autonomy to allow you to own your success
  • Must be innovative, action oriented, and travel-enthusiast