Community & Education Senior Associate

  • Luno
  • Jakarta
  • Jul 28, 2022
Full time Customer Service Education

Job Description

A little about us:

  • Our popular mobile app and website helps people around the world grow and manage their money using the world's most mature cryptocurrencies: Bitcoin, Ethereum and USDC. We’ve processed over $21 billion to date.
  • Over 9 million customers across 40 countries have chosen to hold their crypto wallets on Luno because we offer a delightfully simple experience and bank-grade security. 
  • We're part of the Digital Currency Group, named in 2021 as one of TIME magazine’s 100 Most Influential Companies, in the “Disruptors” category alongside Tesla, AirBnB, SpaceX, Peloton. TIME noted that DCG is “mainstreaming cryptocurrency”.
  • We’re proud to be one of the world’s most international cryptocurrency teams, with colleagues from 43 different nationalities working across South Africa, Indonesia, the United Kingdom, Malaysia, Nigeria, Australia and Singapore. 
  • Luno is one of the few crypto exchanges that has received a registration certificate in Indonesia under Bappebti (Badan Pengawas Perdagangan Berjangka Komoditi) and Ministry of Trade.

The role in a nutshell:

The role is a great opportunity for someone who is keen to be part of a global cryptocurrency business. The Community and Education Senior Associate will be responsible for growing Bitcoin/crypto/Luno communities in Indonesia, taking our Luno customers’ experience to the next level.

You will be based in the Jakarta office, and work directly with the Marketing Manager to excel in your mission.

Your mission will involve:

  • Deeply understanding the local landscape of cryptocurrency (and related industry) users: Who are our customers? Where are they hanging out? What do they talk about with other crypto enthusiasts?
  • Identifying and building connections with both offline and online crypto communities across a variety of channels.
  • Becoming the face of Luno in webinars, speaking engagements, and education contents.
  • Improving customer retention rates through the use of scheduled & localised communications (working with CRM teams) and also strategic retention programs like Luno Rewards and Invest Kripto.
  • Under the guidance of the Indonesia Marketing Manager, developing a localised education strategy for workshops, webinars, and courses in Indonesia. 
  • Gathering feedback from customers regularly and conveying the pain points and challenges of local Indonesian customers to the global team.
  • Working with partners — which may include government agencies, education platforms, and local trainers — to deliver education sessions tailored for Indonesians.
  • Developing, reviewing and personally delivering education courses to Indonesian audiences. Growing a network of local trainers for scalability.
  • Working with internal (and external) teams to ensure education for the Indonesian market is aligned with Luno’s global education, brand and content guidelines. Providing local feedback to our global marketing teams. 

The ideal Lunaut will have:

  • A minimum of 3 years professional experience,
  • Bachelor Degree from a reputable university,
  • Having a strong social media presence is a plus.
  • Having an excellent public speaking skills is a plus.
  • Passion for education and financial knowledge.
  • Strong understanding of bitcoin and crypto-assets.
  • Strong understanding of personal financial knowledge.
  • The ability to work with remote teams across time zones and foster a collaborative and creative work environment,
  • Business level proficiency in English, and Bahasa Indonesia.

Remote Life at Luno:

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.

Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!

  • Live long and prosper. We’ve got you covered with excellent medical healthcare. 
  • You'll be able to continuously upskill yourself with access to free courses on Udemy, Coursera and CodeAcademy.
  • For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
  • Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend.
  • Apple all the way. New Macbook, mouse and keyboard.
  • Annual Inspiration Day... like that pottery course you’ve always been meaning to do!
  • Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
  • We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.