Learning Development Lead, Cash Customer Operations

$40.00 hourly
  • Cash App
  • Dec 13, 2022
Full time Operations Lead

Job Description

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers!

Job Description

  • The Cash Customer Operations (CCO) Learning & Development team provides an environment of learning, growth, and opportunity needed for the current and future success of front-line customer support teams and leaders. To accomplish this we design, deliver, and manage engaging participant-centered learning and development programs.
  • As CCO Learning & Development Lead you will develop, manage and drive a global Leadership & Development (L&D) strategy to strengthen CCO’s people and organizational capabilities and performance. You will create a future-focused and effective global learning ecosystem which inspires and enables impactful development experiences and shifts in learning mindsets and behaviors.
  • You will deliver a world-class L&D service which provides thought-leadership and cutting-edge learning tools and solutions.
  • You will partner with and influence leaders to optimize L&D resources and integrate L&D into organizational practices to attract talent and build and sustain a skilled, vibrant and agile workforce.
Essential Functions
  • You will lead, develop and provide strategic direction to a highly skilled Learning & Development team.
  • You will design and hold the department accountable to KPIs and expectations of performance that align with the broader organization’s objectives.
  • You will implement training programs that positively affect learner engagement and productivity within the organization.
  • You will assess organization-wide developmental needs to drive training initiatives and identify and arrange suitable training solutions for learners across the organization.
  • You will build and implement manager development programming to continue to meet the needs of our people leaders and of the business.
  • You will actively search for, creatively design, and support the implementation of effective methods to educate, enhance, optimize, and recognize performance across the organization.
  • You will work closely with Cash Customer Operations business leaders to develop training and development strategies unique to their individual department’s needs.
  • You will partner closely with Cash App Learning & Development (enterprise) to align roadmaps and strategic efforts that support the Cash App business’ objectives and also, the specific objectives of Cash Customer Operations (CCO).
  • Minimum Degree Required: Bachelor’s degree in Training & Development, Education, Human Resources, Psychology, Business, or any other related field, or equivalent work experience
  • Experience: 7+ years of experience in a training and development capacity in a large and complex business environment
  • Experience developing successful training programs that have led to employee performance improvement
Additional Information

Benefits Include The Following
  • Healthcare coverage
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
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