Key Accounts Manager

$40.00 hourly
  • Nas.io
  • Dec 13, 2022
Full time Management NFT

Job Description

Our Story:

Founded by Nuseir Yassin from Nas Daily (60 million followers on social media), the Nas Company is home to Nas Academy and Nas.io.“Nas” means “people” and it has been the foundation of our mission: Bring People Together. People can do more together. People can find friends, mentors, and accountability partners within a community. At Nas Company, we have the data to support this: with over 1,500 cohort communities.And communities today have transformed far beyond the traditional concept of a community.

  • a community can be a group of 100 people who come together every week to share and discuss ideas on Zoom
  • a community can be 25 people flying in from across the world for a yoga retreat every 3 months
  • a community can be an influencer’s 1,000 true fans learning from each other in a Telegram group
  • a community can be 10,000 NFT holders sharing about events and other projects
  • A community with similar interests that share insights and experiences online and offline through group chats and meet-ups

Nas.io is building products for people to have a trustworthy and internationally recognized place to start and manage their own communities – including brands, thought leaders, coaches, entrepreneurs, content creators, and DAO builders.

As a company, we’ve successfully built communities over and over again – and now, we are building tools and integrations that will allow other people to build communities faster than ever before.

Explore more www.nas.io/start-a-community


About The Role

You will be part of the Customer Success and Key Accounts Management - who supports Nas Company’’s most strategic online communities in achieving their desired success on the Nas.io platform. You’d be expected to support them in driving member growth, adoption of monetization features and educating Communities of the best practices in the space. This role works closely with our Users, Product, Marketing, Partnerships and Operations teams globally.

Your responsibilities (what will you do in this role)

The Key Accounts Manager is responsible for the top tier community accounts on the Nas.io Platform. Your goal will be to help them make money on the Nas.io Product which includes but is not limited to the following:

  • Identifying high potential communities/ accounts and take them onboard
  • Supporting Communities to drive member growth
  • Increasing Community managers active usage of the Nas.io product
  • Identifying opportunities for Communities to launch paid products
  • Reviewing their growth strategies and making suggestions to improve
  • Driving adoption of Nas.io’s monetisation features
  • Educating Community Managers about best practices in the space
  • Helping Communities integrate in the Nas.io support ecosystem
  • Focusing on retention of communities and their members

You will also play a critical role internally to be able to shape the direction of the Nas.io product by:

  • Own strategic relationships with our key partners
  • Collecting and sharing insights from our top community partners
  • Problem solving and highlighting issues community managers face
  • Regular Business Reporting on the progress of Top Tier Accounts
  • Ensuring our top Community Partners have a voice inside the company
  • Collaborate with the content and operations team in defining processes for CM success

Experience Desired

  • 5+ years of working experience in Account Management, Customer Success, Business Development or related fields preferred
  • Proven record of strategic intuition when assessing opportunities, optimizing processes, and excellence in execution
  • Effective communicator with strong presentation skills
  • A natural relationship builder who thrives in diverse and multicultural environments
  • Passionate about communities, creators and/ or brands building a business online
  • Entrepreneurial and a hands-on mentality with the ability to manage accounts at scale
  • Comfortable handling data to bring out insights
  • Previous experience in project management preferred
  • Able to look at data and numbers to recognize patterns, trends and provide insights and answer business questions
  • A keen interest or past experience selling digital products/ marketing products online preferred
  • Proficiency in MS Excel/Google Sheets and excellent grasp and instinct for quantitative and statistical tools and analyses
  • Past experience working with online creators preferred but not essential
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