Senior Financial Crime Investigator

  • Luno
  • Cape Town
  • Mar 12, 2023
Full time Finance

Job Description

Your role in a nutshell

As a senior fraud investigator, you’ll be involved in preventing financial crimes like fraud, money laundering and account takeovers from occurring on Luno. You will report to our Investigations Manager in South Africa and work closely with other Financial Crime team members to help support cross-department operational initiatives to detect and prevent abuse. You are passionate about cryptocurrencies and have a good understanding of their role in the overall fraud and Financial Crime landscape.  

The team

Our mission is to provide an amazing fraud framework and response to our business, partners, and customers in dealing with fraud related matters. We do this by responding to any fraud related incidents swiftly and in a coordinated way. We are the front line of Financial Crime and we ensure that fraud cases are dealt with appropriately and on time.  We keep the bad guys out and the good guys in. We operate globally and are centralised in South Africa.

Your mission will involve

  • Conducting and supporting proactive and reactive investigations into fraud, money laundering and account takeovers to completion;
  • Liaising between various internal and external stakeholders including legal, law enforcement, investigators, banks and victims; 
  • Conduct root cause analyses of incidents in order to develop strategies to prevent recurrences;
  • Play a key role in the development of fraud policies, procedures and tools;
  • Be a point of escalation for financial crime investigations;
  • Proactively identify and monitor financial crime typologies based on investigative hypotheses;
  • Interact with customers to understand unusual account activity;
  • Identify areas of improvement in Luno’s products to ensure our continued customer security;
  • Work with a high degree of independence;
  • Keep detailed logs of incidents and prepare regular and ad-hoc reports;
  • Manage time sensitive workflows across competing priorities;
  • Mentoring and/or training of junior team members


  • A relevant qualification from an accredited institution
  • Relevant work experience within a relevant sector (e.g. Fintech, bank, payment processor or forensics firm)
  • Attention to detail, strong sense of responsibility and very high level of integrity
  • Excellent problem solving skills and the ability to think outside the box
  • Excellent report writing skills
  • A basic understanding of cryptocurrencies 
  • An existing, valid work permit for South Africa, if you’re not a South African citizen

You'll especially get noticed if you

  • Have proven experience in a financial crime related role within a financial services institution or law enforcement agency
  • Have an insatiable curiosity about cryptocurrencies and have hands-on experience with multiple blockchains and exchanges
  • Have hands-on experience related to digital forensics, cybersecurity, dark web, OSINT, counter-terrorism, financial crime, insider threat, and/or legal proceedings. 
  • You have additional relevant qualifications, such as CAMS or CFE;

Life at Luno

  • Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance. 
  • Free training courses on Learnerbly.
  • 0 fees with Luno from the day you start.
  • Generous maternity / paternity and even paw-ternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. 
  • Free lunch and snacks.
  • Free access to Headspace – a full library of guided meditations, sleep stories, and music.

About us

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong AML measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors.  Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.


We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.