Operations Manager (Remote but Reachable)

  • Luno
  • Johannesburg
  • Mar 21, 2023
Full time Management Remote Operations

Job Description

Engineering Operations Manager

About the team: 

Our engineering team (currently ~200 engineers) is split into organisations which we call Fleets. Each Fleet focuses on a core customer journey (onboarding, security, payments, support, new business, growth, and marketing, etc.). Each of these fleets contains multiple smaller teams called Pods, each of which focuses on a specific aspect of the product.

Pods will include a product owner, product designer, back-end engineers, Android, iOS, and Web developers, who each bring a unique perspective to the problem you are all contributing towards. We're agile, use scrum, continuous integration and continuous delivery, deploying to production every single day.

The role in a nutshell:

As Engineering Operations Manager, you’ll be working closely with a growing Operations Team, Stephan Broek our Lead Engineering Operations Manager, and Mark Debney our Engineering Operations Director to champion service and enable visibility and reliability. Working closely with fleets to help them in this journey with their unique challenges while enabling our teams to reach their maximum potential without compromising on reliability.

Your mission will be:

  • Help teams identify and remediate operational risk across all Luno environments
  • Help teams pragmatically balance priorities between classic deliverables and reliability focussed work
  • Have the technical situational awareness of what’s going on in your area and where the weaknesses lie
  • Work with the greater operations management team to help fleets achieve reliability goals

A little about you:

  • Come from an operational or software engineering background
  • Experience with application reliability and stability across teams
  • Strong communication skills, both written and verbal
  • A passion for agile, software development, mobile technology and crypto
  • To be friendly, transparent, articulate and driven to succeed.
  • Experience in an engineering operations role or significant experience in either SRE or software engineering and a good understanding of management.
  • Ability to work in South Africa.

Life at Luno:

  • Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance. 
  • Free training courses on Learnerbly and CodeAcademy.
  • Generous maternity / paternity and even paw-ternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. 
  • Free lunch and snacks.
  • Free access to Headspace – a full library of guided meditations, sleep stories, and music.
  • 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

About us:

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong Anti Money Laundering measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors.  Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.