People Partner (12 Month Fixed Term Contract)

  • Luno
  • London
  • May 20, 2023
Full time Human Resources

Job Description

About the team 

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.

Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey.

We are a mission-driven cryptocurrency company that is building more open and equal access to the future of money. You don’t have to know lots about crypto to be interested in joining us.

We’re a passionate and committed team taking on a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We need the best team on board for our mission to put the power of crypto in everyone’s hands.

If that sounds like a culture you’d thrive in, then we are excited to hear from you.


The role in a nutshell  

Our mission as the People team at Luno is to ignite Luno’s mission by inspiring the extraordinary and empowering our global community of Lunauts to reach their full potential in a “remote but reachable” world. We aim to achieve this by building a high performing team, one united by our mission and Moontality (our Culture).

The role of People Partner is within our People Partnering team. You will work closely with the People Lead and wider People Team to partner with your business units to deliver their people strategy and achieve Luno’s mission. You will have a specific focus on the onboarding experience, engagement and various other touchpoints that matter whilst embedding our Moontality in everything that we do.

Your mission will involve 

  • Supporting People Managers: As a People Partner a large proportion of your role will be on the (virtual) ground providing proactive support to our People Managers with coaching, advice and guidance on all things people related
  • Change management: We see ourselves as change makers and as we scale there is plenty of exciting change happening. You will have the opportunity to work with the wider People Team on change management programmes for your location, functions as well as globally
  • Onboarding:  You will play a key role in creating and coordinating an experience that inspires our Newnauts!
  • People Development:  Collaborate with the People Development Team on our feedback, people mapping processes, first 90 days and promotion processes to help our Lunauts reach their full potential
  • Employee Relations: Be a trusted partner able to guide, investigate and facilitate processes and make recommendations relating to misconduct, under performance, probation, incapacity  and other challenges that may arise
  • People projects: Contribute towards various People projects such as localising our onboarding experience; co-creating development frameworks and defining the future of work in a remote but reachable world for our teams 

In your first six months, you will 

  • Provide support to the People Lead across the entire employee journey, including setting new starters up for success, engagement action plans, performance management and other initiatives 
  • Participate in the wider People Team’s roadmap of projects as part of our mission to upgrade the world of work.

The ideal Lunaut for this role, will have 

  • Working knowledge of applicable employment legislation 
  • Attention to detail, strong sense of responsibility and very high level of integrity
  • A can-do, get-things-done attitude
  • Approachability, self awareness and good people skills is a must
  • Ability to maintain a high level of confidentiality
  • Excellent written and verbal communication skills with a high proficiency in English
  • Excellent organisational skills and the ability to self-manage according to team objectives 
  • Proven ability to prioritise and multitask in an ever-changing fast moving environment
  • Problem solving skills

Life at Luno 

Luno is currently operating in a hybrid model and virtually onboards. If you are the best that we are obsessed with, not only will you receive the coolest Swag and experience, possibly the best onboarding of your life, but you will also receive really awesome benefits.

Benefits include partnering with the coolest people and stakeholders who are building really cool tech whilst putting the power of crypto into everyone's hands! You will learn a lot, and be part of a scaling Fintech legacy. Other benefits include: 

  • Excellent private medical insurance.
  • You'll be able to continuously up-skill yourself with access to free courses on Learnably
  • For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
  • Generous maternity / paternity leave.
  • An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
  • Work with a globally diverse team of hardworking, ambitious and friendly people 

Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.