Blockchain Solutions Engineer

  • Remote
  • Jun 07, 2021
Full time Blockchain

Job Description

About the company was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10 million users on its platform today, provides a powerful alternative to traditional financial services through the App, the Card, the Exchange and DeFi Wallet, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time. is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. is headquartered in Hong Kong with a 900+ strong team.

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About the role

We are looking to hire an experienced Solutions Engineer to work alongside our passionate, in-house blockchain expertise.

As a Blockchain Solutions Engineer, you will be responsible for providing technical assistance and solutions to our partners, clients, and staff; guiding our partners and users through all the features of our projects; and building a robust technical community around Chain.

To ensure success as a Blockchain Solutions Engineer, you should have in-depth knowledge of software systems and high-level communications skills. Ultimately, a top-notch Solutions Engineer drives the adoption of blockchain technology by creating specialized software solutions, tailor-made to the user's needs.


  • Managing our technical community, presence and creating technical content, connecting with our partners and clients and keeping them updated with the latest development.
  • Testing system performance, identifying bottlenecks and bugs.
  • Assist partners in troubleshooting and resolving queries during the integration phase and follow-up support.
  • Acting as the lead point of contact for all related technical queries and supporting our partners, clients, and staff.
  • Coordinate and edit technical documentation
  • Document and monitor requirements and customer feedback to propose future software updates in order to improve users satisfaction.
  • Staying up-to-date with industry trends to provide strategic insights and identify areas of improvement.
  • Promoting the adoption of Chain: For example, by organising technical community events
  • Identify and support additional initiatives to facilitate the growth of Chain.


  • Bachelor’s degree in Computer Science or Software Engineering or equivalent experience.
  • Minimum 2 years of work experience as a Solutions Engineer
  • High level of organization, focus and ability to work under pressure.
  • Experience with software engineering, customer experience and design architecture
  • Familiarity with business hardware and software systems
  • Demonstrated interest in Cryptocurrency and Blockchain technology.
  • Confidence to connect, pitch and close prospects at all levels of an organization, including C-level executives.
  • Fluency in written and verbal communication skills in English.
  • High-level communication skills
  • Exceptional interpersonal skills
  • Ability to present ideas in a clean, user-friendly way
  • Attention to detail


  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team
  • You will get to have involvement in developing a brand new product from scratch alongside with a talented team