UX Researcher

  • BlockFi
  • Remote (New York, NY, USA)
  • Jun 10, 2021
Full time Other

Job Description

What is BlockFi?

BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants.

We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on our people to make it happen! 

BlockFi is looking for a UX Researcher to join our growing team! 

About Your Team

BlockFi is looking for an experienced UX and Design researcher to own and lead formative and evaluative research efforts.

Your Mission

The right candidate will be well versed in a variety of UX and Design research methods. They will draw from a range of research and analytical skills/methodologies to help bring new features and products to market, understand user needs, desires, and pain points, and ensure Blockfi’s user experience is top-notch in function and form. This will be a cross functional role, working holistically with marketing and product stakeholders (product management, design, marketers).

This is an opportunity to be one of the first individual contributor research hires in a hyper-growth startup environment. This role reports into the Director of Consumer Insights and Research. 


  • Conduct primary and secondary user research across the formative, iterative, and evaluative research phases.
  • Collaborate with designers, product managers, and engineers to turn research into actionable insights (i.e. running sprints, workshops, and/or other methods)
  • Engage cross-functional leadership to share research and key insights, build consensus, and ensure the voice of the user is present in decision-making and planning.

Your Expertise

  • At least 3 years' experience in a research role required
  • Strong working knowledge of a variety of qualitative research techniques required
  • Comfort with basic quantitative analysis is a plus
  • Experience w/ usertesting.com or similar platform required
  • Experience in fin tech or a regulated industry is preferred

Your Perks 

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.

  • Competitive salary because we value your experience and expertise
  • Unlimited vacation / sick days because everyone deserves time for R&R
  • Employer contribution towards health coverage (including vision & dental) because your physical health and well-being is important to us 
  • Various fringe benefits such as 401k, Parental Leave, FSA/HSA, and Employee Assistance Programs because health coverage is more than just choosing your yearly plan 
  • Flexible work environment because we are a geographically dispersed team and we believe in balance
  • Pet insurance because all of your beloved family members should have coverage too
  • Weekly lunch stipend because there is such a thing as a free lunch! 
  • A close-knit team of enthusiastic, collegial and driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. Our client base has grown to more than 225,000 (and counting), and the company now boasts more than $15 billion in assets on our platform. We recently completed a Series D funding round placing the company's valuation at $3 billion, and our team now has more than 500 people worldwide. We have established ourselves as a crypto market leader, and as we expand our product suite and geographic footprint, we expect our addressable market to grow exponentially.

BlockFi's leadership team has decades of experience in the traditional financial services and banking world, and we take a conservative approach to regulation that will position us well for sustainable long-term growth and expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto and are poised to redefine the global financial ecosystem for the better. In addition:

  • BlockFi is one of the first companies to ever offer crypto-backed loans and the only company whose founding team has an institutional understanding of the debt capital markets and regulatory landscape in the U.S.
  • $100 MM of Series A, B, and C funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, and Morgan Creek
  • $350 MM of Series D funding led by Bain Capital Ventures, partners of DST Global, Pomp Investments and Tiger Global
  • We are moving quickly and have already deployed substantial capital into the space, proving our ability to execute and capture customer demand