User Support Specialist

  • f2pool & stakefish
  • Remote
  • Jul 08, 2021
Full time Blockchain Customer Service

Job Description


As our User Support Specialist, you will assist our users with technical problems when using our products and services. As our main services are staking services and our users can reach out to us through different platforms, you will have the responsibility to resolve their questions and issues. You will be communicating internally with different stakeholders such as our developers, infra, and business team members. Ultimately, you will help establish our reputation as a company that offers excellent user support.

What will you do?

  • Reply to our users in a timely and accurate way, through our different platforms, including tickets service
  • Update our internal teams and databases with information about technical issues and useful discussions with users
  • Support technical difficulties of users and interact with information on the blockchain to solve issues
  • Gather users feedback and share it with our product, engineering, design, and marketing teams
  • Identify users needs and help them use specific features
  • Improve user support practices and keep up to date with best practices

What excites us about you?

  • You have prior experience in customer support or similar roles
  • You are passionate about blockchain technology and a decentralized future
  • You possess excellent communication and problem-solving skills
  • You are similar with social media platforms such as Twitter, Telegram, Reddit, and Discord
  • You are comfortable with ambiguity, able to take charge and get things done despite the unknowns
  • Multi-tasking abilities

What will be great to have?

  • You have working experience in a startup environment

Why are we awesome you ask?

We are a truly global team! We are digital nomads coming from more than 12 different countries, working from wherever we want. We have a collective mission, to provide meaningful services and bring a unique value to users within the crypto space.

We are looking for fun, curious, and committed individuals to swim with us!