Employee Experience Manager

  • BlockFi
  • New York, NY, USA
  • Sep 09, 2021
Full time Human Resources

Job Description

What is BlockFi?

BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants.

We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on our people to make it happen!

BlockFi is looking for an Employee Experience Manager to join our growing team! 

About Your Team

Our team is the core of our success and what makes BlockFi special, and this person will play an instrumental role in driving this moving forward.

In this role, you will partner with our HR Business Partners and Employee Experience team to drive the overall vision, strategy, and execution of dynamic, global employee experience programs. Specifically, you will develop and drive programs throughout the employee lifecycle included but not limited to learning and development, onboarding programming, and performance management strategy.

Your Mission

Learning & Development

  • Design and implement dynamic, employee experience strategies that include learning and development, employee onboarding, and performance management strategies that drive employee engagement and retention
  • Assess current learning & development and training curriculum to evaluate if content meets current and future business needs for individuals, teams, leaders, and clients 
  • Support leadership enablement and effectiveness through customized and dynamic learning & development programs 
  • Partner closely with senior leadership to assess effectiveness of programs and ensure compliance  
  • Build, implement, and support a scalable process for learning & development requests and prioritization
  • Drive process and continuous improvement across Learning; ensuring organizational cost-effectiveness
  • Create and maintain LMS platform infrastructure
  • Assist in developing internal, company-wide communications of L&D initiatives

Global Onboarding

  • Project manage the ongoing optimization of BlockFi’s global onboarding program, including program management, design, and delivery
  • Streamline and enhance program processes and efficiencies leveraging ATS, HRIS, PEO, and secure active directory platforms that are engaging and explanatory 
  • Engage, partner, and coordinate cross-collaboratively with global stakeholders and key players to gather critical feedback and information to create a world class onboarding experience
  • Drive an innovative, engaging, and timely program to create the best new hire onboarding experience possible
  • Find creative and compelling ways to illustrate and amplify our culture on a global scale that emphases inclusion 
  • Own and execute initiatives that ensure that new hires are successfully integrated into the team from a learning & development and engagement perspective 
  • Monitor, measure and evaluate the impacts of your efforts through employee surveys
  • Represent and advocate for BlockFi’s culture and values in your work with teammates throughout the organization 

Your Expertise 

  • Bachelor’s degree (or higher) in a relevant field
  • At least 5 years of professional experience in People, Employee Experience, or L&D 
  • Core focus on project/program management, communications, and change management
  • Excels in a fast-paced work environment; adapts quickly based on changing business needs, and strategically manages time appropriately
  • Demonstrated experience designing, managing, and measuring programs with global impact
  • Adept at positively influencing cross functional stakeholders including executive leadership, employees, vendors, etc. 
  • Domain knowledge in solutions integral to People, L&D, and Employee Engagement
  • Ethical and low ego; engenders confidence and trust, while also garnering respect and credibility

Your Perks

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives. 

  • Competitive salary because we value your experience and expertise
  • Unlimited vacation / sick days because everyone deserves time for R&R
  • Employer contribution towards health coverage (including vision & dental) because your physical health and well-being is important to us 
  • Various fringe benefits such as 401k, Parental Leave, FSA/HSA, and Employee Assistance Programs because health coverage is more than just choosing your yearly plan 
  • Flexible work environment because we are a geographically dispersed team and we believe in balance
  • Pet insurance because all of your beloved family members should have coverage too
  • Weekly lunch stipend because there is such a thing as a free lunch! 

A close-knit team of enthusiastic, collegial and driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. Our client base has grown to more than 225,000 (and counting), and the company now boasts more than $15 billion in assets on our platform. We recently completed a Series D funding round placing the company's valuation at $3 billion, and our team now has more than 500 people worldwide. We have established ourselves as a crypto market leader, and as we expand our product suite and geographic footprint, we expect our addressable market to grow exponentially.

BlockFi's leadership team has decades of experience in the traditional financial services and banking world, and we take a conservative approach to regulation that will position us well for sustainable long-term growth and expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto and are poised to redefine the global financial ecosystem for the better. In addition:

  • BlockFi is one of the first companies to ever offer crypto-backed loans and the only company whose founding team has an institutional understanding of the debt capital markets and regulatory landscape in the U.S.
  • $100 MM of Series A, B, and C funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, and Morgan Creek
  • $350 MM of Series D funding led by Bain Capital Ventures, partners of DST Global, Pomp Investments and Tiger Global
  • We are moving quickly and have already deployed substantial capital into the space, proving our ability to execute and capture customer demand

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