US Custody Operations Lead

  • Genesis
  • New York, NY, USA
  • Nov 19, 2021
Full time Business Operations Operations Other

Job Description

About Genesis

Genesis is a global leader in institutional digital asset markets. We provide a single point of access for digital asset trading, derivatives, borrowing, lending, custody and prime brokerage services.

Genesis facilitates billions in trades, loans and transactions on a monthly basis. We have a proven track record driving results for some of the largest digital asset-focused hedge funds, quant funds, family offices, VC’s, market makers and exchanges.

Join Our Team

Genesis is expanding to solve some of the toughest challenges in digital asset financial markets.


About This Role – US Custody Operations Lead

Genesis is seeking a motivated and enthusiastic Operations professional to lead the daily custody operations of our US operations. The US Custody Operations Lead will act as a specialist point of contact to clients with an interest in our custody services. There will also be regular engagement with other stakeholders in the business, as well as risk functions. To be successful in this role, the Operations lead must possess top-notch organizational skills and be able to thrive under pressure. This is a client facing role, guiding institutions through the operational flows required to achieve their desired outcomes, while exercising sound risk management of the client's account. This person will ultimately be responsible for overseeing daily operations and ensuring that a smooth process is followed.


Primary Responsibilities


  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Ensure efficiency, and improve upon, operational management systems, processes and best practices
  • Ensure processes remain compliant with laws, regulations and company policies
  • Formulate strategic and operational objectives
  • Monitor and report on department performance
  • Train employees on product
  • Analyze business requirements and customer needs
  • Improve customer service experience, engage with customers and facilitate organic growth
  • Take ownership of customer issues and see problems through to resolution
  • Analyze statistics and compile accurate reports
  • Monitor changes or advancements in technology to discover ways the company can gain a competitive advantage
  • Reconcile fund activity against security and risk framework
  • Manage clients throughout their lifecycle



  • Bachelor's Degree or equivalent preferred
  • 5+  years experience in Cryptocurrency, FinTech, or Financial Services industries preferred.
  • Ability to perform day to day business support including client onboarding, account management, and transactions
  • Ability to provide excellent client service and follow up on client requests
  • Proficient knowledge of various PC software programs and platforms including Microsoft Office Suite
  • A keen understanding of risk management
  • Knowledge of information security best practices is preferred
  • Ability to hold department controls when interacting with both clients and internal stakeholders
  • Proven knowledge of organizational effectiveness and Operations Management
  • Ability to analyze existing processes and recommend/implement measures to realize efficiencies
  • Experience with handling institutional client relationships
  • Ability to occasionally work non-standard (international) hours


Personal Attributes


  • Advanced analytical and organizational skills
  • Strong relationship building skills
  • Ability to work well with global teams in a fast-paced, cross-collaborative environment
  • Excellent communication and listening skills
  • Ability to perform under pressure
  • Detail and solutions-oriented
  • Strong customer service and client-facing skills



  • Comprehensive health, vision, dental and FSA benefits
  • Flexible time off

Why Genesis

Genesis is dedicated to creating best-in-class infrastructure for institutional investors, developing advanced products that lower barriers, increase profitability and broaden access. Our team has decades of experience at top Wall Street investment banks and Silicon Valley technology firms, and includes leading experts in blockchain, distributed computing, cryptography and cybersecurity.


Digital Asset Ecosystem


Genesis operates at the heart of the digital asset ecosystem:


→ We are a subsidiary of Digital Currency Group (DCG), the largest investor in the bitcoin and blockchain space.


→ We have an unparalleled global network at the intersection of data, finance and technology.


Accelerating Momentum


Our addressable market is expanding rapidly as new institutional investors enter the space. Recent results include:


→ 300%+ Y/Y trading volume growth


→ 400%+ Y/Y loan origination growth


→ 300%+ Y/Y active loan growth


→ 150%+ Q/Q derivatives transaction growth


Diversity and Inclusion


Genesis invests in creating a welcoming environment where everyone can feel supported and connected at work.


→ We help employees develop a deep understanding of the problems we’re trying to solve.


→ We thrive on ideas driven by a broad range of perspectives.


→ We believe diverse teams lead to better products and bigger outcomes.


Genesis is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.