Product Operations Manager, Growth

  • Okcoin
  • Remote
  • Sep 30, 2021
Full time Product

Job Description

Who We Are

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Hong Kong, Singapore, Japan, and Korea, but we believe in you working wherever you work best.

About the Team

Okcoin is on a mission to make crypto investing and trading more accessible to anyone around the world. We are building the next generation of tools to help onboard the investors and traders who have been on the fence about crypto.

We develop growth-focused product strategies, manage cost/profitability and then deliver powerful growth tactics that guide customers through simple transaction workflows. We are building an integrated and beautiful crypto-finance experience for mobile and web. Technical program managers collaborate across cross-functional teams to improve Okcoin’s execution and quality assurance efficiency.

About the Opportunity

As a Product Operations Manager on the growth product team, you will support product execution and product readiness by working with cross-functional teams engineering, design, marketing, compliance & support to improve Okcoin’s execution and quality assurance efficiency. You will help support product execution from an operational excellence perspective to optimize for a successful product launch such as managing quality assurance programs, go to market programs and beta user/early access programs for growth initiatives. This role is tackling performance bottlenecks, improving system observability, reducing manual tasks through automation, and ensuring our product quality is designed to scale to the next 10 million users and beyond. Product Operations Managers of growth are passionate about delivering an excellent and seamless customer experience to achieve user growth goals.

What You’ll Be Doing:

  • End-to-end program management and execution from program design to post-launch
  • Perform all program management activities for each project; planning, identify key resources and stakeholders, drive project milestones, lead kickoff and weekly meetings, provide updates to internal and external stakeholders, and document outcomes
  • Planning, coordinating, and driving processes for testing, launching and rollout of new products and features
  • Establish lean processes to help the product and engineering team operate more effectively, with a focus on productivity
  • Collaborate with cross-functional teams and coordinate all aspects of go to market readiness including product quality and scalability, cross-functional training/demo, playbooks, CX resolution monitoring and mitigation paths, FAQs, post-launch monitoring etc
  • Make data-driven decisions and be able to leverage data as an input to growth strategy. Surfacing customer feedback and operational inefficiency to validate requirements and proposed solutions
  • Troubleshoot and solve some technical and business related implementation problems in real-time. Triage product related bugs & monitor fixes
  • Achieve project goals while managing scope, time, quality and risk, and learn from failures as well as successes

What We Look For In You:

  • Minimum 2+ years experience of product management, program management or project management in an international environment
  • BA/BS technical degree or equivalent
  • Superior growth-mindset and organizational skills and impeccable follow-through on tasks
  • Passion for project management, with cross-functional team leadership skills
  • Ability to monitor multiple project schedules simultaneously, identify risks, and clearly communicate goals to project partners
  • Attention to detail, balanced with an ability to prioritize issues and propose solutions to new / complex situations with multiple partners
  • Strong prioritization and problem solving skills and willingness to roll up one’s sleeves to get the job done

Nice to Haves:

  • Fluent in Mandarin and English
  • Scrum Master or PMP
  • Passion for crypto and blockchain innovations

Highlights of Perks and Benefits:

  • Market competitive total compensation package
  • 100% company paid individual medical, dental, & vision insurance coverage 
  • Training & Development Reimbursement
  • PTO, company paid holidays, and flexible hours
  • UberEats Program
  • Parental Leave
  • Employee Referral Bonus Program
  • Company Donation Match

Okcoin Statement:

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.