Community Manager - Remote, Singapore

  • Unstoppable Domains
  • Remote (Singapore)
  • Oct 04, 2021
Full time Blockchain Customer Service General Business Operations

Job Description

We're looking for a Community Manager to interact directly with our community and get them excited about blockchain domains. You will answer questions, share information resources, create support tickets for support engineers to complete, and follow up with customers to ensure their issues are resolved. You will communicate with customers primarily via live web chat, but also over email, Telegram, Twitter, and other channels. Community Managers will work in shifts so that someone is monitoring the community 24/7. Your goal is to assist, educate, and excite every member of the community.

What you will do:

  • Communicate directly with customers via web chat, Telegram, Twitter, DM, email, and other channels - answer questions, resolve issues, make them happy
  • Create support tickets and work with Support Engineers to ensure a great customer experience
  • Monitor conversations via live web chat and guide the conversation towards learning and positivity
  • Contribute to a knowledge base of questions about Unstoppable Domains, blockchain domains, and related areas of blockchain technology.

What we are looking for:

Must have:

  • Fluent in written and spoken English
  • 1+ years experience in Community Management or Customer Success
  • Personal interest and understanding of the crypto/blockchain space
  • Strong written/verbal communication skills
  • High attention to detail
  • Ability to manage a large number of tasks per day
  • Must be able to work 5pm - 1am PST  (10am - 6pm GMT+10)

Nice to have:

  • 1+ years of experience working in cryptocurrency/blockchain
  • Tech startup experience
  • Experience with Customer Support Software (Zendesk, Freshdesk, Zoho Desk, etc)