Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.
Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.
Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!
The Kraken Client Engagement (CE) team is rapidly expanding as we continue to hire world-class talent across our organization. With a global team of dedicated agents supporting our clients around the clock, we’re actively scaling our team of Client Engagement Specialists to help facilitate this growth.
As a CE Specialist, you will be working with a high-performance team across different support groups (verifications, funding, trading, livechat, account access) in delivering a 6-Star client experience. With the training and experience you will gain, you will play an instrumental role in ensuring our clients receive the best possible experience when engaging with Kraken Support.
With a good understanding of the crypto space, a solid degree of technical fluency, and a passion for teamwork, your role at Kraken will play an important part in our success through delivering world class service and creating Kraken Evangelists.
Put simply, the CE team is a differentiator for Kraken amongst our competitors in the industry. Support delivered by CE stands out as one of the many reasons our clients love Kraken and provide excellent ratings and reviews. That said, we are not resting on our laurels and are constantly striving to improve and innovate our service delivery and support functions.
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends (rotationally).
Guidance will be provided in terms of the Key Performance Indicators (KPIs) for your specific role on the team. Expectations are that following an initial period of time spent ramping up your knowledge and proficiency, that you will be able to achieve the goals and KPIs set out for you by your Supervisor.
As a CE Specialist, you will receive regular feedback and performance evaluations in terms of how you’ve met the expectations for your role in service delivery.
Longer term, there are opportunities to take on additional responsibilities as you demonstrate your ability to consistently deliver according to the expectations of the role. From the position of CE Specialist, a typical progression path could include deeper specialization as a subject matter lead, mentor, team lead, or supervisor.
From time to time, there may also be opportunities to join other service groups or specializations and potentially different teams outside of the CE organization at Kraken.
Nice to Haves
Location Tagging: #US #CANADA #LI-Remote
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.
Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.