Who We Are:
Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.
Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Hong Kong, Singapore, Japan, and Korea, but we believe in you working wherever you work best.
About the Team:
Our CS Team is at the heart of servicing our clients and customers and representing their voices. This is a great opportunity to bring your extensive CS knowledge and experience to lead the creation and implementation of our global CS technology and tools strategy. We work closely with all our key stakeholders, such as Marketing, Product, Engineering, Compliance Operations, Risk, and Payment Operations to successfully launch various global products while understanding the associate servicing needs and strategies for business growth.
About the Opportunity:
As a Sr. Zendesk Administrator, you will be part of the CS Technology and Tools team within the Global Operations organization and responsible for Zendesk development, management, and 3rd party integrations. You will also work with all levels of stakeholders internally and externally to improve our usage of Zendesk in accordance with company goals.
The successful candidate will have strong experience in managing Zendesk, including day-to-day configuration, feature customization/development, reporting, third-party integration, workflow and trigger setup, monitoring, as well as troubleshooting for internal users. This is a great fit if you are passionate about technology and CX to systematically solve complex problems.
What You’ll Be Doing:
What We Look For In You:
Highlights of Perks and Benefits:
Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.