Business Operations Analyst

  • Silvergate
  • Remote
  • Nov 12, 2021
Full time Finance

Job Description

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Business Operations Analyst is responsible for assisting with the management of fee revenue and deposit growth. In addition, the Business Operations Analyst is responsible for operational and analytical projects related to the health of Silvergate’s business and works with the appropriate teams and management to implement solutions for the company and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

  • Analyze data to derive actionable results for business unit
  • Understand Fintech client businesses and banking needs
  • Build trust with internal departments (Compliance, Operations, Cash Management, Wires)
  • Work with the Business Development & Operations Manager and Director of Digital Currency to help achieve revenue goals for individual clients and the group as a whole
  • Work to understand each client’s business model, their needs and progress towards goal achievement
  • Understand the nature of each client’s business and associated risks to Silvergate.
  • Product knowledge and ability to explain how the Bank provides value to customers
  • Assist Fintech division with day-to-day management of deposit levels
  • Manage the resolution of ongoing operational requests from internal departments (Compliance and Operations)
  • Maintain knowledge of and continually work to improve internal processes and procedures
  • Assist in the review of Private Client business account files to assure that all documentation has been received and proper CIP/OFAC has been performed in accordance with current policies and procedures.
  • Assist in the retention and expansion of existing customer relationships through the provision of excellent customer service.
  • Resolve client complaints and Bank errors promptly and appropriately
  • Ensure problem resolution balances client service and risk management
  • Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures
  • Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.
  • Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

Decision Making

  • Rate negotiations, waiving fees or charges, NSF, overdraft and general risk management

Job Dimensions

  • Minimize controllable losses through compliance to policy and procedure
  • Comply with the Bank’s Bank Secrecy Act and Anti-Money Laundering policies and procedures as applicable to the job function
  • Operate within budget, if applicable, and continually monitor and look for opportunities to decrease costs

KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelor’s degree in a finance/business related discipline and at least 3-5 years of experience in marketing, sales, account management, finance, or consulting; or any combination of the above
  • MBA preferred
  • Experience using an enterprise CRM. Salesforce experience desired.
  • At least 2 years of experience at a Financial Institution or bank preferred
  • Skillful at aligning resources and adapting efforts across multiple stakeholders and departments
  • Excellent interpersonal skills – personal, friendly, warm, caring
  • Ability to listen carefully and take notes
  • Positive attitude and willingness to serve others
  • Strong attention to detail
  • Ability to communicate clearly and concisely both orally and in writing
  • Experience with Microsoft Office programs and enterprise software systems

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Standard office environment with a moderate noise level or working remotely.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

  • Regularly required to talk or hear
  • Required to communicate with customer and coworkers verbally and in writing
  • Occasionally required to stand; walk
  • Occasionally required to lift up to 25 pounds
  • Required to sit for long periods and reach with hands and arms
  • Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet