Support Specialist Role

  • Polygon
  • Mumbai, Maharashtra, India
  • Dec 15, 2021

Job Description

What is Polygon?
Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 3000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.
- Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels - Work in coordination with the support teams of our partners to ensure quick resolutions- Document any feedback received from the customers for review by the product team at a later stage - Label the queries we receive from customers under different tags to understand what drives support traffic - Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team. - Track relevant support metrics and prepare reports for the purpose of quality assessment- 1+ years of experience in customer support.- Must be good in communication.- Basic technical knowledge will be preferred.About Polygon
Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite ofproducts offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 3000+ applications hosted, ~600M total transactions processed, ~60M unique user addresses, and $5B+ in assets secured.
If you're an Ethereum Developer, you're already a Polygon developer! Leverage Polygon’s fast and secure txns for your Dapp, get started here.
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Benefits:Work from anywhereFlexible working timeGreat working environment
Benefits:Work from anywhere (Remote first)Flexible working hoursFlexible vacation policyCompetitive Salary + Token bonus (portion or all can be paid in Crypto) 
Polygon is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Learn More about PolygonWebsite | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn