Web3 Support Engineer

  • Anonymous
  • Remote
  • Jan 07, 2022
Full time Engineering

Job Description

As a Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 30 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling and more.
You won’t be alone because we expect every engineer to spend at least one day on customer support to understand our customer better.
We’re looking for a self-starter, who is communication focused with a deep sense of ownership and a team mentality to collaborate on achieving high quality customer experience.
You can expect to meet on a daily basis to go over customer issues, task progress and design solutions. 

We need you to have experience with:

    • Basic scripting in one or more of the following languages: JavaScript, Python, GoLang, Ruby
    • The HTTP Spec (What is a 404? What is a 502? 503?)
    • The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API
    • Dealing with technical customer support
    • Getting familiar with and setting up software you may be unfamiliar with
    • Being extremely thorough in debugging and documenting issues for other teams
    • Documenting your processes and share knowledge