IT Technician

Who We Are:

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Japan. Even though this role is listed in San Francisco, we are remote friendly and believe in you working wherever you work best. 

About the Opportunity:

The IT team is responsible for the hardware and software that Okcoin employees use on a daily basis to successfully do their jobs. The IT team also is responsible for Onboarding and Offboarding collaborating with HR. This also means supporting endpoint devices such as macOS, iOS and Android devices. In addition the IT Team helps support software as a service (SaaS) solutions like G Suite, Lark, Zoom, Jamf, Okta and more.

What You’ll Be Doing:

• macOS system deployment, configuration deployment, and management of Mac like (JamfPro) and roll out updates.
• Deploy laptops as part of onboarding/refreshes and off-board users collaborating with HR.
• Provide day-to-day remote support to employees via Lark Chat, Ticketing System.
• Deploy and retrieve computer hardware remotely by shipping.
• Document policies, procedures, and knowledge base articles.
• Maintain internal infrastructure like (Atlassian, VMWare, VPNs, Active Directory)
• Administer Google Workspace, Google Apps environment.
• Manage SAML Single Sign-On IdP services (Google Identity, Okta)

What We Look For In You:

• 3+ years of demonstrated experience in IT support position
• Must have strong Mac knowledge and troubleshooting skills.
• Positive attitude and excellent customer service skills.
• Uses creativity and innovation to streamline processes and procedures

Nice to Haves:

• Knowledge of Jamf imaging and endpoint management systems
• Practical knowledge of Jira Service Desk
• Love for tech at work
• Asset Management Knowledge
• Automation Knowledge via API or Scripting

Highlights of Perks and Benefits: 

• Market competitive total compensation package
• Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
• 401K with company contribution
• Flexible PTO policy, company paid holidays, and flexible hours
• UberEats Program
• Paid Parental Leave
• Employee Referral Bonus Program paid in BTC
• Company Donation Match
• More surprises when you join!

Okcoin Statement: 

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.