Business Process Analyst II

  • Silvergate
  • Mar 04, 2022
Full time Banking Business Development Business Operations Business Strategy Remote

Job Description

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Business Process Analyst will report to the Busines Analyst Lead and will work closely with management from various operational teams to implement process improvement supporting approved strategic change initiatives. The Business Process Analyst will collaborate with business team leads and leverage prior experience with process design and mapping in the financial services industry to drive continuous improvement in process efficiency related to business transition activities.


  • Work with project teams to understand business requirements and develop the following diagrams applicable to the requirement: Process Models, Context Diagrams, Decision Tables, Data Flow Diagrams, State and Sequence Diagrams
  • Document current state and develop future state diagrams and models utilizing BPM tools or a standard framework that effectively communicates the process, activity, or architecture
  • Identify areas for process improvement to increase department efficiency  
  • Build a repository of the models, tables, and diagrams and update when changes to the process, activity, or architecture occur
  • Leverage prior experience in financial services to make best practice recommendations related to business process
  • Maintain knowledge of currently deployed bank systems and integrations along with business unit utilization of given systems
  • Maintain current knowledge of all federal and state laws and regulations, along with the Company’s policies and procedures
  • Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
  • Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.


  • Bachelor’s Degree or equivalent work experience
  • 5+ years of responsibility in business process modeling
  • 3+ years in financial services
  • Business principles and techniques of administration, organization, and management to include and in-depth understanding of the key business issues that exist in the banking industry.  These include, but are not limited to, knowledge of strategic and operational planning, personnel administration, federal, state, and local laws, financial and cost analysis.
  • Systems design and development process, including requirements analysis, testing, installation, evaluation, and operational management.

Preferred Qualifications

Technical certifications related to IIBA, ITIL, BPM, or Lean Six Sigma a plus.   


Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

Remote work environment. 


While performing the duties of this job, the employee is:

  • Regularly required to talk or hear
  • Required to communicate with customer and coworkers verbally and in writing
  • Occasionally required to stand; walk
  • Occasionally required to lift up to 10 pounds
  • Required to sit for long periods and reach with hands and arms
  • Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.