Learning & Development Specialist

  • Okcoin
  • Dublin, Dublin, Ireland
  • Mar 17, 2022
Full time Business Development

Job Description

Who We Are 

OKcoin is on a mission to make crypto investing and trading more accessible to anyone around the world. We are building the next generation of tools to help onboard the investors and traders who have been on the fence about crypto.

OKcoin is a global exchange with offices in San Francisco, Malta, Hong Kong, Singapore, Japan and Dublin. We are a collective of global citizens with a common passion to help decentralise finance and level the economic playing field for everyone around the world.

About the Team: 

The Customer Service team plays an important role in providing solutions and collecting feedback from our customers for better improvement. As the front liner, we are the voice to the company from our customers.

About the Opportunity: 

The successful candidate will think big about the future of crypto and how you can bring individual investors and institutions into the crypto economy more quickly. You will possess the ability and willingness to balance customer needs with business priorities.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritisation skills and willingness to roll up one's sleeves to get the job done. 

What You’ll Be Doing:

  • Facilitate impactful and targeted training sessions for the Customer Service team
  • Take full ownership of learning initiatives to ensure smooth execution, timely follow-up and knowledge consistency across teams
  • Accurately access and evaluate training needs and develop yearly training plans for the team
  • Deploy a wide variety of training solutions and be exposed to training operations on a local scale
  • Monitor and evaluate training program effectiveness and follow-up accordingly;
  • Work closely with the regional teams to ensure training strategy alignment
  • Resolve problems and tailor programs/ training approach to best suit business needs
  • Maintain a keen understanding of training trends, developments and best practices
  • Challenge yourself in a diverse and dynamic work environment with frequent cross-department initiatives
  • Support cross-department training and learning needs as needed

What We Look For In You:

  • 2-4 years training experience preferred
  • With CSR and Training related role preferred
  • Excellent communication and interpersonal skills
  • Independent and able to multitask, able to work within timelines
  • Highly meticulous and detail-oriented, takes great pride in work
  • Structured thinking, able to evaluate problems and come up with effective solutions
  • Positive and energetic outlook, able to motivate others
  • Ability to thrive in a fast-paced environment
  • Passionate about training and education

Okcoin Statement:

Okcoin is committed to equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.