Fraud Ops Manager

  • BlockFi
  • New York, NY
  • Apr 19, 2022
Full time AML Compliance Management

Job Description

What is BlockFi?

BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants.

We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on our people to make it happen!

BlockFi is looking for a Fraud Operations Manager to join our growing team! 

Your Mission:

  • This person will join our Fraud Operations team taking responsibility for supporting the day to day management of payments related fraud issues as they arise, while also helping to develop proactive tools and processes to help mitigate such fraud.
  • Manage team conducting reviews of suspected fraudulent activity on the platform and use available resources to make risk-based decisions and identify fraudulent activity, such as account take over, new account fraud, ACH and wire fraud, friendly fraud, identity fraud, money laundering, social engineering, and similar fraud schemes
  • You will ensure your team has the training, tools, and guidance necessary to analyze suspicious behavior and make decisions with a high rate of precision, and champion new ways with which to get the job done
  • Work with business leaders, third party partners, and analytics resources to identify fraudulent activity and develop solutions for mitigating it while minimizing false positives
  • Partner with Legal, Security, Product and Engineering teams to help define fraud operations product requirements and drive new product implementation

 

  • Work cross-functionally with our Member Services Team to craft and iterate on our account suspension, account closure, and suspicious activity escalation protocols
  • Work with  AML, Fraud & Risk, and Client Services teams to conduct ad-hoc and structured investigations into suspicious activity in order to identify patterns of fraud 

 

  • You will help to identify new fraud activities that arise from patterns 

 

  • Handle inquiries and escalations related to fraudulent activity on client accounts 

 

  • Create and maintain fraud prevention controls and playbooks with your team
  • Identify problem areas, trends, and opportunities in our operations, and partner with counterparts in process design to implement enhancements and changes to drive significant operational improvement

Your Expertise: 

  • 3-6 years of experience in fraud investigations/operations/research teams highly preferred  
  • 1+ years of experience Managing teams
  • Can forge strong relationships within and across multiple disciplines
  • Can communicate clearly and influence without authority 
  • Strong ability to think creatively and connect disparate data points to analyze fraud schemes and patterns
  • Able to remain highly organized in a loosely structured, fast-paced environment
  • An innate ability to identify fraud control gaps in the user journey and convenience of ways in which a fraudster may exploit them 
  • An understanding of common fraud patterns in financial institutions 
  • Familiarity with fund movements (crypto, ACH, wires) and ability to judge risk therein 
  • Analytical and process-oriented mindset with experience in or willingness to learn SQL, Python or R 
  • Startup/fintech or banking experience highly preferred 

Your Perks:

 

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.

  • Competitive salary because we value your experience and expertise
  • Unlimited vacation / sick days because everyone deserves time for R&R
  • Employer contribution towards health coverage (including vision & dental) because your physical health and well-being is important to us 
  • Various fringe benefits such as 401k, Parental Leave, FSA/HSA, and Employee Assistance Programs because health coverage is more than just choosing your yearly plan 
  • Flexible work environment because we are a geographically dispersed team and we believe in balance
  • Pet insurance because all of your beloved family members should have coverage too
  • Weekly lunch stipend because there is such a thing as a free lunch! 

A close-knit team of enthusiastic, collegial, and driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork

 

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. Our client base has grown to more than 225,000 (and counting), and the company now boasts more than $15 billion in assets on our platform. We recently completed a Series D funding round placing the company's valuation at $3 billion, and our team now has more than 500 people worldwide. We have established ourselves as a crypto market leader, and as we expand our product suite and geographic footprint, we expect our addressable market to grow exponentially.

BlockFi's leadership team has decades of experience in the traditional financial services and banking world, and we take a conservative approach to regulation that will position us well for sustainable long-term growth and expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto and are poised to redefine the global financial ecosystem for the better. In addition:

  • BlockFi is one of the first companies to ever offer crypto-backed loans and the only company whose founding team has an institutional understanding of the debt capital markets and regulatory landscape in the U.S.
  • $100 MM of Series A, B, and C funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, and Morgan Creek
  • $350 MM of Series D funding led by Bain Capital Ventures, partners of DST Global, Pomp Investments and Tiger Global
  • We are moving quickly and have already deployed substantial capital into the space, proving our ability to execute and capture customer demand

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