Sales Operations Manager (Advanced Salesforce experience required)

  • Galaxy Digital
  • New York, NY
  • May 09, 2022
Full time Business Development Management Operations Sales

Job Description

Who We Are:

At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across multiple synergistic business lines: Trading, Asset Management (passive and active strategies), Principal Investments,  Investment Banking Services, and Mining. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web3. The Company is headquartered in New York City, with offices in Chicago, London, Amsterdam, Tokyo, Hong Kong, the Cayman Islands (registered office), and New Jersey.

Additional information about the Company's businesses and products is available on

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

  • Seek Excellence.
  • Be Selective To Be Effective.
  • Be Highly Aligned, Loosely Coupled.
  • Disagree Transparently.
  • Encourage Independent Decision-Making.
  • Build Dream Teams.

Role Description

The Sales Operations Manager will embody a critical function within a high-performance, fast-moving, and collaborative team. The role will encompass all aspects of running a successful sales organization to strategically build out the Salesforce platform, including management reporting, dashboards creation and customization for each of the unique business models at Galaxy. This role is also responsible for contributing to business planning and strategy decisions such as, growth strategy, sales forecasting, business operations, and data evaluation.

This role requires partnering with senior leaders across the organization, driving and analyzing strategic initiatives that shape the growth trajectory of Galaxy Digital’s, end-to-end sales funnel/process across all of Galaxy’s business lines. The ideal candidate is at the intersection of strong data-driven and analytical thinking, combined with sales operations and leadership skills to drive change.

The ideal candidate will have 5+ years Sales Analytics and Management experience with an ability to communicate to all levels (Executive leadership, Firm Leadership, Sales Teams). Strategic growth and forecast minded with extensive Salesforce experience.



  • Ability to maximize Salesforce functionality to extract relevant data with the end goal of generating analytical reports to build sales strategies
  • Drive KPI initiatives across the sales and business development functions
  • Collect and examine relevant data to create intelligent reports
  • Develop management reporting and dashboards for Firm leadership, business managers, sales teams, etc.
  • Compile and analyze harvested data to forecast trends at the individual business unit level, as well as globally
  • Review past Sales data to determine productivity, forecast market trends, and assist in developing strategies to boost revenue
  • Preparation of accurate reports utilizing the data from internal and external sources
  • Evaluate third party data to determine best practices for company success
  • Present actionable information and insight to team and management
  • Gather and analyze data to understand Company existing challenges and assist to address them proactively
  • Gauge current buy rate within existing customer base. Examining what share of their business the Company holds.
  • Draft reports by market highlighting strengths/weaknesses of our competition
  • Predict trends and landscape of individual markets to allow us to adapt sales strategies proactively

Required Qualifications

  • BA / BS in relevant discipline.
  • Minimum 5+ years’ experience working with Salesforce in a related industry
  • Demonstrated ability to influence, negotiate and understand projects and repeat business opportunities involving environmental services in the commercial and industrial verticals.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents
  • Ability to effectively present information to top management, customers, channel partners, and other employees of the organization
  • Quantitative analysis, Excel proficiencies
  • Self-starter attitude with a high degree of motivation to go above and beyond
  • Ability to work independently and consistently meet deadlines
  • Ability to effectively present information to top management, customers, channel partners, and other employees of the organization.

Here are some of the industry-leading benefits of working at Galaxy:

  • Competitive base salary, bonus, and equity
  • 100% company paid health insurance for employees, partners and dependents
  • 3% 401(k) company contribution
  • Generous paid Parental Leave
  • Flexible Time Off (paid)
  • Hybrid/Flexible Working Arrangements
  • Opportunities to learn about the Crypto industry
  • Free daily snacks and weekly lunches
  • Smart, entrepreneurial, and fun colleagues
  • Annual charitable giving match
  • Employee Resource Groups
  • Free virtual coaching and counseling sessions through Ginger

*Benefits may vary based on location

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact