Operations, Business Transformation Manager

  • Galaxy Digital
  • New York, NY
  • May 13, 2022
Full time Management Operations

Job Description

Who We Are:

At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across multiple synergistic business lines: Trading, Asset Management (passive and active strategies), Principal Investments,  Investment Banking Services, and Mining. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web3. The Company is headquartered in New York City, with offices in Chicago, London, Amsterdam, Tokyo, Hong Kong, the Cayman Islands (registered office), and New Jersey.

Additional information about the Company's businesses and products is available on www.galaxydigital.io.

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

  • Seek Excellence.
  • Be Selective To Be Effective.
  • Be Highly Aligned, Loosely Coupled.
  • Disagree Transparently.
  • Encourage Independent Decision-Making.
  • Build Dream Teams.

Who You Are:

You are an experienced Operations Manager that understands the business of operations, how to re-engineer current operating models, and how to create change. You will be tied to day-to-day processes in conjunction with handling projects that will pave the future of the business.

Specifically, you will act as the Business Transformation Manager within Operations to partner with the team in the day to day running of the business to improve or re-engineer the operating model, introduce new businesses, strategies, and products into our workflows. Your ability to manage change and help the Run team stay focused on their daily tasks while working with project teams to allow scale, improve efficiency and effectiveness of the team is paramount. You will work closely with the Operations Run team management to align on problems and challenges, requirements, and solutions, while performing testing so that you can hand over the change to the Run team for acceptance. Additionally, you will work closely with project managers, technology, and other business teams within Galaxy Digital Trading to move initiatives along.

What You’ll Do:

  • Re-engineer and transform the current manual environment to an automated, scalable environment that holds to our goal of zero errors while providing support 7 by 24, using three different geographic hubs (US, UK, HK)
  • Create efficiencies and improve effectiveness of the Operations team, working with the Operations Run managers on key areas of focus
  • Work with business managers to create new processes to support new business or investment products we have not traded before
  • Move improvements and projects along on behalf of the Operations team by understanding and detailing requirements, building out and testing solutions.
  • Provide a sounding board for Run managers to bounce ideas off or brainstorm

What We’re Looking For:

  • BS in business
  • 10+ years in Financial Services with a focus on trading or operations and change management
  • Familiarity and excitement of Cryptocurrency ecosystem
  • A problem solver: someone who can understand the bigger picture and enumerate reason why or why not to do something and then come up with a practical way of delivering results
  • Experience with structure or break down problems into the component parts to figure out what to do when by who
  • Extensive experience to leverage for solutioning difficult and/or complex problems

Bonus Points:

  • MBA
  • Conceptual thinking to take ideas and concepts and then actualize
  • Ability to understand the concerns and problems that other face and present solutions
  • Ability to anticipate potential problems and course correct
  • Determination to overcome obstacles to achieve results
  • Strong communication skills: ability to liaise well with stakeholders, peers, and subordinates within Operations and outside of it to move Operations initiatives along


Apply now and join us on our mission to engineer a new economic paradigm!

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxydigital.io.