Design Program Manager, Team Operations

  • Okcoin
  • San Francisco (Remote)
  • May 20, 2022
Full time Design Management Operations Remote

Job Description

About the Opportunity
 
Our mission is to help the next billion people experience the future of finance. We’re looking for a Design Program Manager to help drive initiatives that impact the way we work and build as a team. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Japan, and while this role is listed in San Francisco, we are remote-first and believe in you working wherever you work best.
 
As a Design Program Manager focusing on team operations, you'll establish and optimize best practices across the Experience Team organization directly impacting our culture and operations. You will utilize your program management and people skills to build an infrastructure optimal for growth and development. This role will collaborate heavily with HR, Talent Acquisition, Finance, and the Head of Design Operations to make new programs that will enrich our teams experience.
 
What You’ll Achieve
  • Manage the virtual workplace experience for our team and build programs that educate and enrich our product designers, content designers, systems designers and researchers
  • Build programs to support the experience team along each stage of the employee lifecycle
  • Develop, implement, and review operational policies and procedures such as performance reviews and career growth
  • Collaborate with People Ops on leveling guidelines, onboarding, and departure interviews
  • Help promote a company culture that encourages top performance and high morale by developing programs to acknowledge, reward, and encourage employees
  • Review tools, licensing, and systems for operational excellence and adherence to budget in partnership with Finance
  • Work with vendors and agencies to identify opportunities to streamline 3rd party engagement
  • Manage and lead team bonding and offsite events
 
What We Look For In You
  • 3+ years of applicable program management experience
  • 2+ years specifically functioning in the capacity of program management, team operations
  • Passion for experience and design with an understanding of the creative and design workflow
  • Understanding of complex workflows designed to scale across diverse, global teams
  • Strong conflict resolution and negotiation skills and the ability to manage in an environment of ambiguity with a diverse range of partners
  • The ability to clearly articulate your concepts and evangelize on their behalf
  • Earnest, mature, and ego-free - you welcome candid feedback and can constructively give it as well
 
Nice to Haves
  • Experience designing programs for Fintech, Investment platforms, or Crypto products
  • Experience working with global teams across offices and timezones
  • Ability to travel internationally about 10% of the time
 
Who We Are
 
Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. We make it easy to buy and sell crypto and provide access to passive income earning opportunities.
 
The Experience team at Okcoin is a group of multidisciplinary creatives, designers, technologists and writers that believe in blending the best of visual and experience design to create delightful products for our customers. Design Operations is a multi-faceted and data-informed function within the Experience team. We craft meaningful processes, programs, and systems to enable the Experience team deliver a world class experience.
 
Highlights of Perks and Benefits
  • Market competitive total compensation package
  • Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
  • 401K with company contribution
  • Flexible PTO policy, company paid holidays, and flexible hours
  • UberEats Program
  • Paid Parental Leave
  • Employee Referral Bonus Program paid in BTC
  • Company Donation Match
  • More surprises when you join!
 
Okcoin Statement
 
Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.