Job Description
About the Opportunity
Our mission is to help the next billion people experience the future of finance. We’re looking for a Research Operations Manager to help drive the future of our products, set strategies, and develop a culture of research-driven user experience. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Japan, and while this role is listed in San Francisco, we are remote-first and believe in you working wherever you work best.
Okcoin builds mobile-first experiences through products and features that cater to retail investors as we evolve the business beyond the core trader customer base. We make it easy to buy and sell crypto and provide access to passive income earning opportunities, but we need to continue innovating and rounding out the retail offering. Okcoin is seeking a Research Operations Manager to join us on this quest to make crypto accessible to everyone.
You will report to the Head of Experience Operations, with a dotted-line to the Head of Research. You will bring your program management and people skills to drive an infrastructure for growth and development. As a Research Operations Manager, you will collaborate with the Head of Research, HR, Talent Acquisition, Finance, Legal, and the Head of Experience Operations to enrich and scale the way we organize, share and incorporate research and insights across the company.
What You’ll Achieve
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Own, update, and communicate with stakeholders and department heads of Experience, Design Operations, and Research on project budgeting, forecasting, invoicing, and incentives
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Partner with Head of Research, Head of Experience Operations, and Talent Acquisition, to develop hiring and growth strategies for the team, onboard new researchers on tooling, and manage global licensing and vendor relations
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Collaborate with internal partners (i.e. Legal, Experience, Marketing, etc.) to develop and maintain formal vendor relationships, maintain knowledge of data protection requirements of research to protect participants and our business (eg. GDPR, CCPA), and make sure we are adhering to these standards
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Partner with Head of Research and stakeholders to make thoughtful decisions about when to escalate requests to do impactful research for the benefit of the business, provide data to teams, loop in the right researchers, and create more process and support to enable their success (e.g. onboarding, newsletters, new tooling workshops)
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Update research repository database whenever new research is completed; ensure research project documentation is updated in a timely manner and is stored in the appropriate project files, with logical tagging
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Lead scheduling of customer research activities in partnership with researchers, for in-person and virtual interviews, focus groups, surveys, or other types of research
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What We Look For In You
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3-5+ years of applicable program management experience or executive assisting at a mid/large global organization
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Experience working with research, design, or similar teams within a fast-paced environment
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Experience in operations, particularly scaling operations globally or across offices/remote teams
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Experience building and optimizing processes to enhance communication/impact as teams grow
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Strong conflict resolution and negotiation skills and the ability to manage in an environment of ambiguity with a diverse range of partners
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Impeccable attention to detail and strong communication skills
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A proactive nature, trying and proposing new things!
Nice to Haves:
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Experience working in FinTech and/or crypto
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Fluency in Mandarin or other APAC languages
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An existing familiarity with market research and UX research methodologies, terminology, processes, etc.
Who We Are
Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. We make it easy to buy and sell crypto and provide access to passive income earning opportunities.
The Experience team at Okcoin is a group of multidisciplinary creatives, designers, technologists and writers that believe in blending the best of visual and experience design to create delightful products for our customers. Experience Operations is a multi-faceted and data-informed function within the Experience team. We craft meaningful processes, programs, and systems to enable the Experience team to deliver a world class experience to our customers.
Highlights of Perks and Benefits:
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Market competitive total compensation package
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Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
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401K with company contribution
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Flexible PTO policy, company paid holidays, and flexible hours
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UberEats Program
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Paid Parental Leave
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Employee Referral Bonus Program paid in BTC
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Company Donation Match
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More surprises when you join!
Okcoin Statement
Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
About Okcoin
Okcoin is on a mission to make crypto investing and trading easily accessible to anyone around the world. We are building the next generation of tools to help onboard the investors and traders who have been on the fence about crypto.
Okcoin a globally licensed exchange with offices in San Francisco, Malta, Hong Kong, Singapore, Japan and Korea. We are a collective of global citizens with a common passion to help decentralize finance and level the economic playing field for everyone around the world.