Customer Support Associate

  • Blockware Solutions
  • Remote
  • Jun 09, 2022
Full time Bitcoin Customer Service

Job Description

Blockware Solutions is currently looking for a Customer Support Associate help our support team reply to customer tickets, follow up with other departments on various issues that impact customers, and prepare communications for planned or unplanned outages. This position is fully remote.

Blockware Solutions, LLC is a Blockchain Infrastructure Company and Network Advisory Firm. An Industry leader in Bitcoin and Cryptocurrency mining services including hardware procurement, mining rig colocation, as well as professional Mining & Staking Pool operations.

Blockware Solutions assists clients with the acquisition & sale of mining rigs direct from foreign manufacturers and through trusted Peer-to-Peer channels. Blockware also offers access to an extensive network of commercial Data Center Facilities across North America who specialize in Hosting Services for Cryptocurrency Mining Rigs; providing guaranteed up-time and 24/7 monitoring of your machines by experienced IT personnel.

Among other Consulting Services, Blockware provides thorough research reports which deeply analyze developments at the forefront of the blockchain ecosystem and have been published in several leading cryptocurrency media outlets.

General Position Responsibilities include:

  • Replying to customer support tickets
  • Tracking, following up on and closing customer support tickets
  • Following-up with other departments on various issues that may affect customers and ensuring responses
  • Preparing communications for planned or unplanned outages
  • Other tasks to support the CS team on an ad hoc basis

Position Qualifications:

  • At least entry level experience in Customer Support
  • Excellent communication skills, written and oral
  • Calm and patient disposition
  • Friendly attitude
  • Ability to work collaboratively with a team
  • Solid computer skills
  • Familiarity with Google Docs and Google Sheets
  • Knowledge of cryptocurrency or crypto-mining is a plus


Job Type: Full-time

Work Location: Remote

Benefits:

  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance