Payment Integrations Analyst

  • Luno
  • Kuala Lumpur
  • Jun 15, 2022
Full time Finance

Job Description

About the team:

Our core focus is the safekeeping of our customers’ funds, ensuring a frictionless and seamless flow of their funds when, where, and however they want it. We understand that automation is key to moving fast and taking action, and the path to this brilliant paradigm is our amazing adventure. The Payments Team is a diverse group, incorporating all other operational requirements into our integrations so that we can succeed as a team.

The role in a nutshell

  • You will be part of the Payment Integrations Team of five people that form part of our greater Payments Fleet. The role reports into Wayne, Payment Integrations Lead. 

Your mission will involve 

  • Perform sourcing and vetting of new payment service providers
  • Manage relationships with external payment providers and banks to enhance existing payment processes, identify and investigate issues and oversee the resolution
  • Liaise with the Countries Team regularly regarding any issues or changes within existing markets
  • Assist the Payment Operations and Customer Success Teams with content for new country launches or any complex problems identified within payment methods
  • Co-ordinate the resolution of major support or technical problems with banks or providers
  • Research and explore new payment methods, or improvement possibilities for existing integrations
  • Work cross-functionally with relevant teams and the rest of the Payments Fleet to optimise the product and user experience
  • Build a deep Payments product roadmap and engage with the Countries Team on the best options
  • Regularly review and track performance metrics of each region and identify areas of improvement
  • Record and track commercial and operational terms with our partners and review these annually

In your first six months, you will:

  • Build an understanding of Luno’s current integration environment, strategy and roadmap
  • Build relationships with the Payments Fleet and Countries Teams
  • Understand our integration methodology, agile processes and principles
  • Understand our operational processes, risks and service levels within the Payments Fleet


‘The ideal Lunaut for this role’ will have 

  • Work experience, within a Business Analysis, process integration and automation environment, with Banking and Payments experience preferred
  • A South African work permit if not a South African citizen
  • High attention to detail
  • Applies critical and creative thinking to create efficient processes
  • Delivers results that create the best experiences for our customers
  • Leads change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
  • Excellent interpersonal and communication skills, a strong team player 
  • Interest in Cryptocurrency and Payments will be advantageous
  • Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)
  • Proven planning and organisational skills to meet tight deadlines and prioritise workload


Life at Luno:

  • Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance. 
  • Free training courses on Udemy and CodeAcademy.
  • Zero trading fees with Luno from the day you start.
  • Generous maternity / paternity and even paw-ternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. 
  • Free lunch and snacks.
  • Free access to Headspace – a full library of guided meditations, sleep stories, and music.

About us:

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong AML measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors.  Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.