Senior Financial Crime Investigator

  • Luno
  • New York Metropolitan Area
  • Jun 15, 2022
Full time Finance

Job Description

About the team:

Our mission is to provide an amazing fraud framework and response to our business, partners, and customers in dealing with fraud related matters. We do this by responding to any fraud related incidents swiftly and in a coordinated way. We are the front line of Financial Crime and we ensure that fraud cases are dealt with appropriately and on time.  We keep the bad guys out and the good guys in. We operate globally and are centralised in South Africa.

The role in a nutshell:

As a Senior Financial Crime Investigator, you’ll be involved in preventing financial crimes like fraud, money laundering and account takeovers from occurring on Luno. You will report to our Manager Investigations in South Africa. You’ll also be working closely with other Financial Crime team members to help support cross-department operational initiatives to detect and prevent abuse. 

You are passionate about cryptocurrencies and have a good understanding of their role in the overall fraud and Financial Crime landscape. In your role you will be setting the standard for Luno’s Financial Crime team in the US. 

Your mission will be:

  • Drive comprehensive investigations into fraud, money laundering and account takeovers to completion;
  • Liaise between various internal and external stakeholders including legal, law enforcement, investigators, banks and victims; 
  • Conduct root cause analyses of incidents in order to develop strategies to prevent recurrences;
  • Play a key role in the development of fraud policies, procedures and tools;
  • Be a point of escalation for financial crime investigations;
  • Proactively identify and monitor fraud patterns;
  • Manage time sensitive workflows across competing priorities;
  • Interact with customers to understand unusual account activity;
  • Identify areas of improvement in Luno’s products to ensure our continued customer security;
  • Work with a high degree of independence;
  • Prepare regular and ad-hoc reports;
  • Mentoring and/or training of junior team members

A little about you:

  • A BA, BSc BComm or other relevant qualification from an accredited college/university 
  • 3-5 years’ relevant work experience (involving money laundering, fraud and / or account takeovers)
  • Experience investigating complex financial crimes within the cryptocurrency/blockchain domain
  • A can do, get things done attitude
  • An existing, valid work permit for the United States, if you’re not a US citizen
  • Willing to work in the New York metropolitan area and come into the office regularly for the first few months
  • Attention to detail, strong sense of responsibility and very high level of integrity
  • Ability to take charge in critical situations and work on resolving problems
  • Entrepreneurial, strong sense of responsibility and very high level of integrity
  • Solid interpersonal, communication and negotiation skills
  • Friendly, transparent, articulate and driven to succeed
  • Have any additional qualifications, such as CAMS or CFE
  • Have a track record of investigations into Financial Crime

You'll especially get noticed if you:

  • Have any additional qualifications, such as CAMS or CFE
  • Have a track record of investigations into Financial Crime

Life at Luno:

  • Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance. 
  • Free training courses on Udemy and CodeAcademy.
  • 0 fees with Luno from the day you start.
  • Generous maternity / paternity and even paw-ternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. 
  • Free lunch and snacks.
  • Free access to Headspace – a full library of guided meditations, sleep stories, and music.

About us:

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong AML measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors.  Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.


We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.