Senior UX Researcher

  • Luno
  • New York Metropolitan Area
  • Jun 15, 2022
Full time Research

Job Description

Senior UX Researcher - US

About the team: 

Our mission is to understand the people who will use our products so that we can make informed decisions across the organization through evidence-based insights. To do that, we are building a UX Research team with a range of expertise from mixed-methods generalists to specialists in qualitative and quantitative research methods. Our teammates will be embedded in product fleets and collaborate with cross-functional partners, yet operate as a centralized craft. 

We are looking for teammates who put our customers, coworkers and culture first, bring their most impactful selves to what they do and value diverse reasoning, experience and feedback to learn and grow.

Hiring Manager: Guy Wates


The role in a nutshell:

As a Senior UX Researcher, your role will be to define, prioritize and conduct research for high impact, collaborating within a cross functional team to meet their goals. You will also contribute to building cumulative audience knowledge around our short-term product roadmaps and longer-term company objectives, leading projects both within your team and in collaboration with other customer insight roles. As an expert, you will contribute to up-leveling research excellence across the organization. 


Your mission will be:

  • Prioritize and initiate the highest-impact research projects in collaboration with your cross-functional partners.
  • Contribute to short-term product roadmaps.
  • Identify opportunities to develop deep, long-lasting knowledge, tying into longer-term strategies within your team.
  • Collaborate with customer insights roles to deepen our knowledge around markets, segments and competitors.
  • Share your domain expertise by providing support, guidance and training around which research methodology, tool or technique to use, and how to deliver high-quality findings.  
  • Contribute to the development of high-quality research standards.


A little about you:

  • 5-8 years advanced experience in conducting UX Research studies in a multi-disciplinary team within a product-led organization
  • Expert at defining, evaluating and prioritizing research opportunities in order of importance, urgency, and impact. 
  • Comfortable challenging and shaping research requests.
  • Deeply understands which research methods are most appropriate for the project and why (eg. qualitative vs quantitative). 
  • Experience with participant recruitment, usability testing, survey and other efficient research tools. 
  • Executes projects using mixed-methods and constantly expands on their knowledge of alternative approaches and methods.
  • Collaborates well with others to achieve high-impact insights.
  • Proven expertise in a specific research method, tool (eg., topic (eg. localisation), and/or segment.
  • Understands governance responsibilities well.
  • Open to feedback, learning and growth opportunities.
  • You have an undergraduate, master degree or PhD in a research focused field (eg. Psychology, Anthropology, Sociology, HCI, Cognitive Science, etc) or relevant experience.


Life at Luno:

  • Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance. 
  • Free training courses on Udemy and CodeAcademy.
  • Generous maternity / paternity and even paw-ternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. 
  • Free lunch and snacks.
  • Free access to Headspace – a full library of guided meditations, sleep stories, and music.


About us:

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong Anti Money Laundering measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors.  Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.


We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.