Tax Information Reporting and Operations Manager

  • Luno
  • Cape Town, Johannesburg
  • Jun 16, 2022
Full time Management Operations

Job Description

About the team: 

The Luno Tax Team is made up of forward-thinking and ambitious members, who love what they do and who strive for a continuous quest for excellence. You’ll be reporting to Luno’s Head of Tax.

If you’re looking to make an impact in a global and disruptive industry with nascent tax rules, where you will be solving complex practical tax issues and impacting tax policy, then this is an exciting opportunity for you. 

The role in a nutshell:

We have an exciting opportunity to join our tax team and establish a tax information reporting function for the Luno group.

With increased cryptocurrency regulatory and legislative requirements, tax authorities are increasingly requiring companies like Luno to obtain and report certain information about our customers.  

As the Group Tax Information Reporting Manager, you will help shape Luno’s mission of putting the power of crypto in everyone’s hands. 

In this role, you will ensure overall compliance with tax information reporting and withholding, remediation and change management initiatives related to the preparation and filing of tax reporting requirements across the various jurisdictions that we operate in, including Africa, South East Asia, Europe and the United States 

The role is based in Luno’s Group Tax team that forms part of Luno’s broader Finance team and you’ll be reporting to the Head of Tax. You will be working with forward-thinking and ambitious team members, who strive for a continuous quest for excellence. We are looking for someone with the ability to work with cross-functional teams consisting of engineers, product managers, operations, data scientists, and other analysts, as well as external partners to prepare and review forms submitted to customers, and the different revenue/tax authorities in the countries that we operate in. 

You will require a mix of business and technical competence, along with cross-functional skills to connect and communicate with various internal and external partners.

In addition, you will also assist in project management such as tax invoicing implementation across the relevant countries, as well as assisting in the management and implementation of Luno’s FATCA and CRS reporting compliance. 

Your mission will be:

  • Establish the tax direction, goals and priorities for the group tax information reporting function. 
  • Assist in building tax form/certification collection processes with Onboarding and Engineering teams, with a focus on automation and scalability.
  • Oversee data preparation, review, processing and distribution of information forms/returns related to our cryptocurrency services in all countries where products are offered.
  • Be a subject matter expert in the production and review of customer tax reporting and withholding forms/returns, other transaction reports and local filings for cryptocurrency reporting.
  • Ensure compliance with tax information reporting and withholding requirements and electronic filings, corrections, etc.
  • Maintain highly effective partnerships with impacted business areas and related processes that impact compliance related to cryptocurrency customer reporting.
  • Develop and oversee quality assurance measures to ensure accuracy of data submitted to customers and revenue authorities.
  • Support initiatives related to system development and remediation activities to ensure regulatory compliance, process improvements and risk mitigation.
  • Effectively assess external customer and internally directed complaints and inquiries for potential compliance impacts and work with the appropriate Compliance contacts, customer response teams, and/or line of business associates to identify regulatory issues and help businesses resolve customer concerns.
  • Participate in tax compliance project identification and scoping, work on collaborative projects with internal and external partners.
  • Assist in managing Luno’s tax invoicing project and implementation thereof, enabling efficient tracking and communication of deliverables by country and existing issues, risks, and exposure. Assist in establishing and managing post-implementation processes and controls.
  • Assist in the management and implementation of Luno’s FATCA and CRS reporting compliance.
  • As we are still scaling, you will also assist the rest of the Tax Team on any other tax related matters, where required. You will further be helping to develop the Tax Team, build our tax capabilities and eventually manage others.

A little about you:

  • An advanced degree or professional qualification in tax (e.g. Chartered or Certified Public Accountant, Masters in Tax) 
  • Experience with the tax information reporting and withholding process from onboarding to year-end reporting
  • Experience with reviewing tax forms, creating tax form review programs and operationalising those programs at scale  
  • Exceptional time-management and project-management skills 
  • Analytical and strong verbal and written communication skills
  • Ability to work and communicate well with various levels of management

Advantageous (Nice to have requirements): 

  • A Master’s degree in business studies / MBA
  • Experience with FATCA and CRS reporting
  • An understanding of tax operations, payment processing, and customer onboarding
  • Experience with managing large projects with multiple partners
  • Proven experience using data to inform decision making
  • Creative problem solving, strong critical thinking, and a “get things done” mentality
  • Ability to own and drive projects independently
  • Flexible and ability to adapt to changing business requirements

Life at Luno:

  • Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance. 
  • Free training courses on Udemy and CodeAcademy.
  • Generous maternity / paternity and even paw-ternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. 
  • Free lunch and snacks.
  • Free access to Headspace – a full library of guided meditations, sleep stories, and music.
  • 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

About us:

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong Anti Money Laundry measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors.  Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.


We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.