Project Manager

  • Luno
  • Cape Town
  • Jun 22, 2022
Full time Management

Job Description

About the team:

The Customer Success team is responsible for delivering service support to Luno's 8 million customers across the globe.

  • We are a global team with team members in the US (soon), Europe, South East Asia and South Africa. 
  • This team is passionate about delivering fantastic customer support experiences that build customer loyalty and love for Luno. 
  • This team is made up of leaders and specialists in the areas of workforce management, customer success service operations, quality management, customer service measurement, training, continuous improvement, programme management, customer experience design and content, to name a few. 
  • We will be 250+ passionate global Lunauts in this team by the end of 2021. 

The role in a nutshell:

You will be guiding projects and changes through the CS Programme office. Ensuring quality of delivery that provides world class change management while empowering and educating teams around you to be integrated into the PMO framework.

Your mission will be:

  • Working closely with the Manager of Strategic Projects & Programme Office.
  • Creating, managing and implementing best practice project delivery methodologies that.

Aids the delivery of the CS strategy:

  • Working closely with the teams within CS and the wider business, providing a change management process that will enable a proactive approach to change within CS and across the business.
  • Creating and managing a strategic portfolio view of all projects within CS.
  • Managing the overall process of resource planning and project budgeting.
  • Aid the teams in populating project documentation and artefacts within a central knowledge base.
  • Assist the PMO in building, implementing and maintaining a PMO framework across CS.
  • Provide CS with a world class project delivery service, programme office and centre of excellence. 

A little about you:

  • 3-5+ years experience in Project Management.
  • A deep understanding & knowledge of SDLC, SCRUM and Agile methodologies.
  • Project Management certification.
  • Ability to collaborate with various teams, ensuring quality of delivery.
  • A good knowledge of quality management principles and processes.

Life at Luno:

  • Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance. 
  • Free training courses on Udemy and CodeAcademy.
  • 0 fees with Luno from the day you start.
  • Generous maternity / paternity and even paw-ternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. 
  • Free lunch and snacks.
  • Free access to Headspace – a full library of guided meditations, sleep stories, and music.

About us:

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong AML measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors.  Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.