36 jobs found

Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading Indonesia and the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires special people working together with unusual skill, focus, and determination. We’re changing the financial landscape, and to do so,  we need the best team on board for our mission. In short, to achieve our goals, we need people with exceptional talent. As simple as that. A little about us: We make it safe and easy to buy, store and learn about crypto assets like Bitcoin and Ethereum. We currently have over 10 million customers across 40 countries. We're part of the Digital Currency Group, a group of companies driving progress in the crypto assets and blockchain space that includes Grayscale, Genesis, Coindesk, and Foundry Services. We’re proud to be one of the world’s most...

World-class customer service is at the core of our business model at Exodus. Our growing customer support team works tirelessly to exceed our customer’s expectations by consistently providing prompt and friendly 24/7 support! As Exodus continues to scale, we are looking for a Director of Support Management to lead our customer support team of over 100 team members and help Exodus further raise the bar in quality customer service. This role will play a key role in positioning Exodus as the “go-to” crypto app that offers unique, best-in-class, favorably impactful customer experiences. We thrive for the Best Customer Experience! Are you ready to lead the path? What You Will Do Lead, inspire, and evolve a Support environment that champions customer advocacy and a customer-first culture with tangible outcomes. Formulate, implement and refine as needed best practices, functions, and standards across the organization to consistently increase Exodus customer satisfaction and...

Luxor specializes in the physical delivery of hashrate (compute power). Over the past two and a half years we have been acting as a buyer of hashrate, purchasing, and mining over $40mm worth. We currently have 15,000 machines that sell us their hashrate daily. Company Background We fundamentally believe that compute power itself is a commodity and we want to build out traditional marketplaces and derivates for it. We are building a spot-market for hashrate, not dissimilar to a compute-power version of Henry Hub. After this is completed we will begin building incredibly powerful and interesting derivative products on the value of hashrate. You will develop the technical design for either cloud or on-premises solutions. Also, influence designs across R&D using original research and advanced analysis. You’ll design solutions for business critical and highly complex engineering projects by applying extensive domain expertise in performance testing. You’ll...

The world is changing. We all want something different. At Luno, we see you as an individual. Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the world, and to do so, we need the best team on board for our missioan. In short, to achieve our goals, we need people with exceptional talent. As simple as that. A little about us: We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum. We currently have over 10 million customers across 40 countries. We're part of the Digital Currency Group, a group of companies driving progress in the cryptocurrency and blockchain space that includes Grayscale,...

Customer Success Group Lead, Cape Town   The world is changing. We all want something different. At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself. Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey. We are a mission-driven cryptocurrency company that is building more open and equal access to the future of money. You don’t have to know lots about crypto to be interested in joining us, you just have to feel that upgrading the world to a fairer financial system matters, and that you’d like to be part of this global change. We’re a passionate and committed team taking on a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We need the best team on board for our mission. ...

About the team: A little about the Customer Success team The Customer Success team is responsible for delivering service support to Luno’s 8 million customers across the globe. We are a global team with team members in the US (soon), Europe, South East Asia and South Africa. This team is passionate about delivering fantastic customer support experiences that build customer loyalty and love for Luno. This team is made up of leaders and specialists in the areas of workforce management, customer success service operations, quality management, customer service measurement, training, continuous improvement, programme management, customer experience design and content, to name a few. We will be 250+ passionate global Lunauts in this team by the end of 2021. The role in a nutshell: As a Customer Success Associate, you’ll be responsible for maintaining and managing customer relationships and expectations, while being the face of the Luno brand. You will report into Valerie...

The world is changing. We all want something different. At Luno, we see you as an individual. Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the world, and to do so, we need the best team on board for our mission. In short, to achieve our goals, we need people with exceptional talent.  As simple as that. A little about us: We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum. We currently have over 7 million customers across 40 countries. We're part of the Digital Currency Group , a group of companies driving progress in the cryptocurrency and blockchain space that includes...

We’re looking for a bilingual, driven individual to join our Customer Success team to help support our growing community. With your help, we hope to build a strong community around our suite of products to bring the benefits of blockchain to the masses! The ideal candidate has a deep understanding of what is required to educate and scale online communities. This requires a high level of engagement, adaptability and the confidence to move quickly. You possess a natural curiosity for complex issues and don’t shy away from digging into the weeds to find the best solution for both our community and for our internal teams. You’re passionate about new tech and aren’t afraid to mix it up with a wide audience of tech-newbies, developers and a mainstream audience. Your previous experience in the field will also help us determine which tools and support channels will help the team succeed. The opportunity and freedom to come up with fun and creative ways to educate and engage with our...

Dapper Labs is looking for a bilingual, startup-minded Customer Support Supervisor to join the mighty and growing Customer Success team to better enable us to support users across all our products. With your help, we hope to build a strong community around our suite of products to bring the benefits of blockchain to the masses! The ideal candidate has a deep understanding of what is required to educate and scale online communities and agents. This requires a high level of engagement, adaptability, and the confidence to move quickly. You possess a natural curiosity for complex issues and don’t shy away from digging into the weeds to find the best solution for both our community and our internal teams. You’re passionate about new tech and aren’t afraid to mix it up with a wide audience of tech-newbies, developers, and a mainstream audience. Your previous experience in online support will also help us determine which tools and support channels will help the team succeed. The...

Friktion is bringing high quality risk management to DeFi. We're Solana's leading DeFi options and full-stack portfolio management protocol. We've done $2 billion+ in options volume with the most diverse offering in DeFi spanning 24 assets! We’re a team of 10 traders, engineers, and quantitative researchers who have built applications on various blockchains and traded across commodities, treasuries, and equities markets. We left our TradFi jobs to bring high quality risk management into DeFi (decentralized finance) allowing anyone access to institutional grade portfolio management! Learn more about our products: app.friktion.fi Volts are Friktion’s native capital allocation strategies (structured products) Circuits are Friktion’s on-demand portfolio management system Get involved in our community - discord.gg/friktion We’re always jamming and talking to our users/community here! Friktion raises $5.5M to build full-stack portfolio management to DeFi from...

Yield App is a digital wealth platform, built by a team dedicated to ensuring that everyone has access to the best earning opportunities. We are passionate about our mission to unlock the full potential of digital assets, combining them with the most rewarding opportunities available across all financial markets and making these available to the world. To achieve this, our expert team have developed an innovative digital wealth platform that bridges traditional and decentralized finance in the easiest way possible. Since our public launch in February 2021, we have gained more than 80k users and grown our on-platform managed assets to close to $500 million. This huge success has been driven by our highly experienced, global team of professionals, as well as our market leading APYs across our USDC, USDT, Ether (ETH) and Bitcoin (BTC) funds and has attracted the attention of both individual and corporate customers. Our journey has only just begun, we have many exciting new...

ROLE:  As a Senior Full Stack Javascript Engineer, you will be an important part of a team building innovative solutions that empower our global customers and our infrastructure investments. The solutions this team develops will literally change the industry. As part engineering organization you and your team will build a modern real-time data analytics platform that connects directly to our mining facilities to inform and empower our customers with insights. ABOUT SAZMINING :   SAZMINING is a fully-remote US based cryptocurrency mining company. We are enthusiastically building an exponentially scalable platform enabling anyone to mine profitably. We are a venture backed startup currently raising our Series A. Our highly motivated team spans the technology and energy spectrum with expertise in mining, investment banking, renewables, and product. As a member of the United States Energy Association we work to understand the needs of the energy industry,...

Who We Are  Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.   Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Dublin. About the Team:  The Customer Service team plays an important role in providing solutions and collecting feedback from our customers for better improvement. As the front liner, we are the voice to the company from our customers..  About the Opportunity:  The successful candidate will think big about the future of crypto and how you can bring individual investors and institutions...

Please note this is a hybrid position. Who We Are  Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.   Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Dublin. About the Team:  The Customer Service team plays an important role in providing solutions and collecting feedback from our customers for better improvement. As the front liner, we are the voice to the company from our customers..  About the Opportunity:  The successful candidate will think big about the future of crypto and how you can...

About Kraken As one of the largest and most trusted  digital asset platforms  globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role We are seeking a highly ambitious, energetic, and experienced Sales Representative who is competent and confident enough to become the reliable face of our dynamic organization, creating long-term and trusting relationships with our key clients. The Junior OTC Sales Representative role is to onboard new clients for our OTC desk and seek fresh business opportunities....

About Kraken As one of the largest and most trusted  digital asset platforms  globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role We are seeking a highly ambitious, energetic, and experienced Sales Representative who is competent and confident enough to become the reliable face of our dynamic organization, creating long-term and trusting relationships with our key clients. The Junior OTC Sales Representative role is to onboard new clients for our OTC desk and seek fresh business opportunities....

Backstory Over the course of a five day sprint, we raised over $40m from 17,000 people to bid on a copy of the   US Constitution   at auction. Within a few tense, stomach-churning minutes, our hopeful anxiety turned to disappointment - we had lost. It became clear in the days leading up to the auction that the tools for building DAOs were inflexible and holding us back. All on-chain actions, from a $40M transfer to FTX, to just simply sending $100, required the same excessive effort and massive coordination from multiple people all over the world. This slowed us down and made an already stressful situation more painful and anxiety-inducing. We started Den to tackle these pain points head-on. What is Den? Den is the financial account for crypto-native teams. Den helps teams manage their funds   safely   and execute on-chain transactions   fast . Without Den, teams waste days executing multi-sig transactions. Today, our product is in private beta where we serve some of...

Luxor specializes in the physical delivery of hashrate (compute power). Over the past four years, we have been acting as a buyer of hashrate, purchasing and mining over $500mm worth. We currently have 140,000 machines that sell us their hashrate daily. Company Background We fundamentally believe that compute power itself is a commodity and we want to build out traditional marketplaces and derivates for it. We are building a spot-market for hashrate, not dissimilar to a compute-power version of Henry Hub. After this is completed we will begin building incredibly powerful and interesting derivative products on the value of hashrate. You will develop the technical design for either cloud or on-premises solutions. Also, influence designs across R&D using original research and advanced analysis. You’ll design solutions for business critical and highly complex engineering projects by applying extensive domain expertise in performance testing. You’ll provide...